Firefox has picked up unwanted adware/malware
Hi,
My Firefox has picked up some unwanted adware/malware that I am unable to find or kill. I am using Windows 7 Pro x64 and if you look at the Task Manager these unwanted processes show up with titles such as these:
1) Technology and Programming News 2) Celebrity Daily 3) Health Tube TV
All are prefixed with a Firefox logo and it is impossible to kill the process My anti-virus/malware software does not find it as it hides itself very well indeed.
Even if Firefox is NOT run after a re-boot this adware (for want of a better description) switches itself on to run in the background. This may take several minutes before activation though. No add-ons show up in the Firefox securtiy section.
Can you suggest how it can be defeated, removed altogether and prevented for re-occurring again please?
Thank you for your help.
Regards,
Dave
วิธีแก้ปัญหาที่เลือก
Hi
I am sorry to hear that, but hopefully I can help.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller (for more info, see this alternate TDSSKiller download page)
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!
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วิธีแก้ปัญหาที่เลือก
Hi
I am sorry to hear that, but hopefully I can help.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller (for more info, see this alternate TDSSKiller download page)
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!
Hello,
Thank you for your help and pointing me to other free anti-malware/adware software. It was a good suggestion and is much appreciated. My anti-virus “AVG” could not find the offending software at all. However, I have finally managed to remove it.
Unfortunately the “Microsoft Safety Scanner” failed miserably, but a piece of software that I have used in the past came through for me and killed it. I am referring to the free version of “Malwarebytes” program - https://www.malwarebytes.com/
Once again, thank you for your help.
Regards,
Dave