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เรียนรู้เพิ่มเติม

I can't play Amz videos with FF, but I can with Chrome. Why?

  • 5 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Eekcurt

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2 days ago FF played Amz videos fine. Now it won't but Chrome will. Laptop, Windows 10, FF Version 62.0.3

2 days ago FF played Amz videos fine. Now it won't but Chrome will. Laptop, Windows 10, FF Version 62.0.3

การตอบกลับทั้งหมด (5)

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What is the site? And do you have flash plugins updated?

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WestEnd said

What is the site? And do you have flash plugins updated?
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Amazon Flash plugins are updated

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Sounds like a FF software install issue. You should consider complete FF uninstall and deleting Mozilla folder and reinstall again to see if that fixes the problem.

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I'll try that---thanks