Why can't I view any mp4 files on my google drive using my firefox browser?
I've tried viewing the same files on Chrome and Safari, and both have worked. They used to work fine on firefox as well until recently and I can't seem to figure out what changed to make it so. Thank you so much for the help
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Please explain the problem in detail. What happens? What are the exact error message(s) ?
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content.
- click the shield icon for more details and possibly disable the protection
You can check in the Web Console what content is blocked.
- "3-bar" menu button or Tools -> Web Developer
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
You can check the Web Console for messages about blocked content.
- "3-bar" menu button or Tools -> Web Developer
- https://developer.mozilla.org/en-US/Tools/Web_Console