ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox asking for Primary password over and over but not accepting it when entered

  • 1 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 3 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Terry

more options

So, Firefox asking for my Primary password over and over but not accepting it when i enter it. When i also tried to follow the steps to remove/deactivate my Primary password by unchecking the "Use a Primary password" box, it again asks me to enter the Primary Password, but the box where i then enter it here wont let me enter my actual Primary password. I don't know if its because the password is too long or too many characters to enter there or what. but the "OK" box also remains greyed out and doesn't turn the bolder color where you would be able to click OK to remove your password. Please help!!

So, Firefox asking for my Primary password over and over but not accepting it when i enter it. When i also tried to follow the steps to remove/deactivate my Primary password by unchecking the "Use a Primary password" box, it again asks me to enter the Primary Password, but the box where i then enter it here wont let me enter my actual Primary password. I don't know if its because the password is too long or too many characters to enter there or what. but the "OK" box also remains greyed out and doesn't turn the bolder color where you would be able to click OK to remove your password. Please help!!

การตอบกลับทั้งหมด (1)

more options

As a last resort, you could use this procedure: https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it You may be able to save your logins by copying the files mentioned here: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile That probably won't work if you reset the 'primary' password.