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PDF Emails Blank

  • 3 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 3 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย frendon

frendon
frendon
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Hello, I have a colleague that whenever she emails me a PDF she edited in Firefox and I open it in Edge, Chrome or Adobe it shows up blank even though she has made changes. Is there a setting she needs to adjust?

Thank you F. R.

Hello, I have a colleague that whenever she emails me a PDF she edited in Firefox and I open it in Edge, Chrome or Adobe it shows up blank even though she has made changes. Is there a setting she needs to adjust? Thank you F. R.

การตอบกลับทั้งหมด (3)

frendon
frendon เจ้าของคำถาม
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The document was created by another department using Wrike. But when I test the document on other browsers such as edge and chrome there's no issue. It's just Firefox holding back its data when opening on other browsers.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Firefox's PDF Viewer is mostly just a viewer and not an editor.

Is your colleague filling in a form, and then saving the filled form to disk (Save Page As...) and then attaching the updated version to a reply? That should work.

frendon
frendon เจ้าของคำถาม
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These are the steps I take: 1. Download the form 2. Right click > Open with Firefox 3. Makes changes to form 4. Save As 5. Send changed form to colleague 6. Form arrives with no changes unless it's open with Firefox

But if I do this: 1. Download the form 2. Right click > Open with Chrome or Edge 3. Makes changes to form 4. Save As 5. Send changed form to colleague 6. Form arrives with all the changes that were made

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