Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Upgrade to Firefox version 11 stuck

  • 1 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 3 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Bill K. Carl

fran33336
fran33336
more options

Hello,

I was prompted that an upgrade was available and attempted to download/upgrade it.

Firefox upgrade to version 11. From version Firefox 109.0.1 on MACOS 12.6.3 After downloading I start Firefox get pop to install a new helper tool. I enter my admin name & password to allow this.

If I enter the correct user/password & click Install Helper the pop up disappears and nothing happens. When I launch FF again it prompts again same message. IF I enter the wrong passed it shakes and asks again.

Seems stuck anyone else having this problem and a possible workaround?

Thanks

Hello, I was prompted that an upgrade was available and attempted to download/upgrade it. Firefox upgrade to version 11. From version Firefox 109.0.1 on MACOS 12.6.3 After downloading I start Firefox get pop to install a new helper tool. I enter my admin name & password to allow this. If I enter the correct user/password & click Install Helper the pop up disappears and nothing happens. When I launch FF again it prompts again same message. IF I enter the wrong passed it shakes and asks again. Seems stuck anyone else having this problem and a possible workaround? Thanks

เปลี่ยนแปลงโดย fran33336 เมื่อ

การตอบกลับทั้งหมด (1)

Bill K. Carl
Bill K. Carl
more options

There are a few potential workarounds you can try:

Restart your Mac and try the installation process again. Make sure you have enough free disk space to complete the installation. Disable any antivirus or firewall software you have running, as they may be interfering with the installation process. Try downloading the Firefox installer directly from the Mozilla website and running it manually instead of using the built-in updater. If none of these workarounds solve the issue, you may want to try uninstalling Firefox and then reinstalling the latest version from scratch.