Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

When I open Gmail I will be asked "do you want to use "HTLM Gmail?"

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

iPhone 14
iPhone 14
more options

Hi,

Every time I click on Gmail in Firefox a new tab will opend asking me if I want to open the latest version of Gmail? I click on "Open the latest version of Gmail" and I can not see that anything happened. The next time I open Gmail I will get the same question and I click on "Open the latest version of Gmail" and nothing happens. This procedure has been going on now for months and I really would like to get read this message every time I open Gmail. I have attached the message, it´s in swedish but it translate to "You will now be using a version of Gmail designed for slower connections and older browsers. To access all Gmail features, including inbox categories, images, and quick actions, use the latest version of Gmail (recommended). And "Open the latest version of Gmail" (blue bar)

Best regards, Hans

FYI I have a HP desk top pc and I use Windows 10

Hi, Every time I click on Gmail in Firefox a new tab will opend asking me if I want to open the latest version of Gmail? I click on "Open the latest version of Gmail" and I can not see that anything happened. The next time I open Gmail I will get the same question and I click on "Open the latest version of Gmail" and nothing happens. This procedure has been going on now for months and I really would like to get read this message every time I open Gmail. I have attached the message, it´s in swedish but it translate to "You will now be using a version of Gmail designed for slower connections and older browsers. To access all Gmail features, including inbox categories, images, and quick actions, use the latest version of Gmail (recommended). And "Open the latest version of Gmail" (blue bar) Best regards, Hans FYI I have a HP desk top pc and I use Windows 10
ภาพหน้าจอที่แนบมา

การตอบกลับทั้งหมด (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Maybe you made changes to Firefox settings that make Gmail think you aren't compatible with the basic version and thus get the HTML version offered.

Do you use a bookmark or are you starting with the main (home) page of this website?

If you use a bookmark to access a specific page then instead navigate to this page starting with the main page or with the sign in page in case there is a problem with this bookmark.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.