We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox crashed.

  • 2 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 13 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย zeroknight

more options

My Firefox Browser keeps "crashing" or freezing up. My computer stops working and the apps don't work. Nothing responds. when I restart it only takes a minute or 2 till it happens again. this began slowly 2-3 weeks ago but now it is daily. Every time I turn on my computer.

For the 1st time, today I got a message box titled Mozilla Crash Reporter: Firefox had a problem and crashed. Tell Mozilla so they can fix it. I did run a McAfee computer scan but this didn't help. I'm really surprised I was able to complete and send you this message.

TY,

My Firefox Browser keeps "crashing" or freezing up. My computer stops working and the apps don't work. Nothing responds. when I restart it only takes a minute or 2 till it happens again. this began slowly 2-3 weeks ago but now it is daily. Every time I turn on my computer. For the 1st time, today I got a message box titled Mozilla Crash Reporter: Firefox had a problem and crashed. Tell Mozilla so they can fix it. I did run a McAfee computer scan but this didn't help. I'm really surprised I was able to complete and send you this message. TY,

การตอบกลับทั้งหมด (2)

more options

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.

  • click the "All crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternately, you can open about:crashes via the location/address bar.

See "Viewing reports outside of Firefox":


more options

Does it still happen in Troubleshoot Mode?