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unable to use Thunderbird to receive or send email since updating my password with my ISP

  • 3 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 9 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Bogomil Shopov - Бого

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I have read many of the help articles on setting up Thunderbird. I followed steps to set up a Primary password, but this did not help me reset my ISP's new passwords. I tried renaming the files in my profile folder: cert9.db, key4.db, and logins.json but it did not help so I renamed the new files and restored the originals. I removed the saved passwords because it had no option to edit (edit was grayed out). I removed the Primary password, hoping that it would prompt me to enter my new password. My ISP advised that I should use the Connection Security of "None" and Authentication method of "Password, transmitted insecurely". These settings are in my Thunderbird profile for pop3 and smtp. I have Thunderbird Beta 122.0b1 on my Windows 10 computer.

Is there any way to get Thunderbird to prompt me for a pop3 and smtp password, now that I have removed the Saved passwords?
Do I have to uninstall Thunderbird? We've used it for about 10 years and had been happy with it.

Can I get a live person to help me? Since I am not able to use Thunderbird to receive or send emails, I will be responding from gmail (which had zero issues using the updated passwords). We just prefer Thunderbird on our farm office computer.

I have read many of the help articles on setting up Thunderbird. I followed steps to set up a Primary password, but this did not help me reset my ISP's new passwords. I tried renaming the files in my profile folder: cert9.db, key4.db, and logins.json but it did not help so I renamed the new files and restored the originals. I removed the saved passwords because it had no option to edit (edit was grayed out). I removed the Primary password, hoping that it would prompt me to enter my new password. My ISP advised that I should use the Connection Security of "None" and Authentication method of "Password, transmitted insecurely". These settings are in my Thunderbird profile for pop3 and smtp. I have Thunderbird Beta 122.0b1 on my Windows 10 computer. Is there any way to get Thunderbird to prompt me for a pop3 and smtp password, now that I have removed the Saved passwords? Do I have to uninstall Thunderbird? We've used it for about 10 years and had been happy with it. Can I get a live person to help me? Since I am not able to use Thunderbird to receive or send emails, I will be responding from gmail (which had zero issues using the updated passwords). We just prefer Thunderbird on our farm office computer.

การตอบกลับทั้งหมด (3)

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Hi, To change your password, please see this article https://support.mozilla.org/en-US/questions/1229270

เปลี่ยนแปลงโดย Bogomil Shopov - Бого เมื่อ

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your link returned a "Page not found" error

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I will cite it here, then:


Options-Security-Passwords-Saved Passwords Click Show Passwords Right click password and select Edit

The challenge dialog should have a choice to re-enter the new password also.