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Firefox does not display IRS tax fillable forms correctly

  • 21 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 39 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย jscher2000 - Support Volunteer

OldBob2
OldBob2
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I use the IRS form filler to pay my taxes...have for years with Firefox browser. This year (for 2024 return) when I sign into the site the 1040 form does not display correctly. the boxes are to the right and below the actual placement. I emailed IRS who said it is a setting in Firefox. I tried the site using Microsoft EDGE and it displays correctly. I have searched for possible solutions and tried them all like using/on and off excelerator, letting Firefox chose size and colors of sites, turned off Noton etc. I posted another question here but no replies or looks so maybe I did something wrong so I will try to post again. I have W10 fully updated and Firefox too up to date. I understand I could use Edge but never had to and prefer to use Firefox as I have before. any suggestions would be appreciated or where I can report a possible issue with Firefox. I have attached a sample. thank You

I use the IRS form filler to pay my taxes...have for years with Firefox browser. This year (for 2024 return) when I sign into the site the 1040 form does not display correctly. the boxes are to the right and below the actual placement. I emailed IRS who said it is a setting in Firefox. I tried the site using Microsoft EDGE and it displays correctly. I have searched for possible solutions and tried them all like using/on and off excelerator, letting Firefox chose size and colors of sites, turned off Noton etc. I posted another question here but no replies or looks so maybe I did something wrong so I will try to post again. I have W10 fully updated and Firefox too up to date. I understand I could use Edge but never had to and prefer to use Firefox as I have before. any suggestions would be appreciated or where I can report a possible issue with Firefox. I have attached a sample. thank You
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วิธีแก้ปัญหาที่เลือก

OMG IT IS FIXED!!!!! Out of frustration, I found how to reset Firefox..three lines on top right>help>more troubleshooting information>refresh Firefox. Only took couple minutes and I think there was an option to keep tabs and I said yes. Now my IRS form lines up perfectly!!

The only thing I notice (because my brain is mush by now with all these settings) is that my default font is now set to Times New Roman size 16. I believe it was different and smaller there. I also no longer see a "Theme" I was using available in the list. One of those two or something else did the trick. I have a folder on my desktop titled "old Firefox data" that I assume is from the Reset..I will just put that in my documents folder for now..do I really need it?

I cannot tell you how much I appreciate all your help and suggestions to resolve this issue. Hopefully our detail path will help others. Now for an early Cocktail of choice..early but well deserved and needed!!!

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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For the missing extension icon, see whether it is listed on the Extensions Button (puzzle piece) drop-down. If so, you can "pin" it to the toolbar from there. See: Manage your extensions using the extensions button in the toolbar.

I suggest retaining Old Firefox Data for a few weeks in case you notice any critical data missing.

Regarding the default font, most websites seem to use their own font or Arial (the default sans-serif font on Firefox/Windows), but some do use Times New Roman (the default serif font on Firefox/Windows). The default of 16 is a web standard, so I don't suggest changing that. If you need help adjusting fonts, a new thread probably makes sense.

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