Flash plays the ad video, but cannot make the switch to the main video.
Flash plays the advertisement video that runs prior to the main video, but then always displays "We're sorry, an unexpected error has occurred. Please try again or select a different video." when it should automatically switch to playing the main video - IE8 has no problem seamlessly switching from playing the ad video to playing the main video. This is a consistent problem across various websites with ads playing before videos.
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
- Don't make any changes on the Safe mode start window.
See
- Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
- Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
- Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
- Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
Thanks for your reply.
I have tried all you suggest but it has not resolved the issue. I still see the ad video, but the 'main' video still fails.
Any other ideas?