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SpectorSoft and Firefox crashing

  • 8 การตอบกลับ
  • 4 คนมีปัญหานี้
  • 25 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย marvinj3011

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We have just installed Spectorsoft on some Mac OSX 10.7 machines. Since the install of Spector, Firefox will crash on startup, or it will crash when opening the Firefox preferences. I'm not sure if it's an issue with Spector or Firefox. Spector of course blames firefox. This is also happening with Chrome. The only browser that seems to work is Safari. Not sure if anyone has experienced this but any help would be appreciated.

Thanks

We have just installed Spectorsoft on some Mac OSX 10.7 machines. Since the install of Spector, Firefox will crash on startup, or it will crash when opening the Firefox preferences. I'm not sure if it's an issue with Spector or Firefox. Spector of course blames firefox. This is also happening with Chrome. The only browser that seems to work is Safari. Not sure if anyone has experienced this but any help would be appreciated. Thanks

การตอบกลับทั้งหมด (8)

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Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Here is the crash report when I try to go to the Firefox preferences:

AdapterDeviceID: 0x6760 AdapterVendorID: 0x1002 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:15.0.1 BuildID: 20120905151427 CrashTime: 1347638941 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1347635331 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6760GL Context? GL Context+ GL Layers? GL Layers+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1270 StartupTime: 1347638936 Theme: classic/1.0 Throttleable: 1 URL: about:support Vendor: Mozilla Version: 15.0.1

This report also contains technical information about the state of the application when it crashed.

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That not what we need - about:crashes contains the Crash Report ID's.

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Not sure where to find that.

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Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.

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just enter it into the location bar (see screenshot attached) - this will bring up the most recent crash report ids.

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Signature 	ia@0x67ebf More Reports Search
UUID	91e7829b-0197-417a-941c-273b52120914
Date Processed	2012-09-14 15:10:50
Uptime	14
Last Crash	1.7 minutes before submission
Install Age	1.9 minutes since version was first installed.
Install Time	2012-09-14 15:08:51
Product	Firefox
Version	15.0.1
Build ID	20120905151427
Release Channel	release
OS	Mac OS X
OS Version	10.7.4 11E53
Build Architecture	amd64
Build Architecture Info	family 6 model 42 stepping 7
Crash Reason	EXC_BAD_ACCESS / KERN_INVALID_ADDRESS
Crash Address	0x0
User Comments	
App Notes 	

AdapterVendorID: 0x1002, AdapterDeviceID: 0x6760GL Context? GL Context+ GL Layers? GL Layers+ 

Processor Notes 	Priority Job
EMCheckCompatibility	True
Winsock LSP	

Adapter Vendor ID	0x1002
Adapter Device ID	0x6760

Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit
Crashing Thread
Frame 	Module 	Signature 	Source
0 	ia 	ia@0x67ebf 	
1 	XUL 	nsGetServiceByContractID::operator 	obj-firefox/x86_64/xpcom/build/nsComponentManagerUtils.cpp:62
2 	XUL 	nsCOMPtr_base::assign_from_gs_contractid 	obj-firefox/x86_64/xpcom/build/nsCOMPtr.cpp:99
3 	XUL 	mozilla::image::SVGDocumentWrapper::SetupViewer 	image/src/SVGDocumentWrapper.cpp:349
4 	XUL 	mozilla::image::SVGDocumentWrapper::OnStartRequest 	image/src/SVGDocumentWrapper.cpp:226
5 	XUL 	mozilla::image::VectorImage::OnStartRequest 	image/src/VectorImage.cpp:634
6 	XUL 	imgRequest::OnDataAvailable 	image/src/imgRequest.cpp:1067
7 	XUL 	nsJARChannel::OnDataAvailable 	modules/libjar/nsJARChannel.cpp:922
8 	XUL 	nsInputStreamPump::OnStateTransfer 	netwerk/base/src/nsInputStreamPump.cpp:486
9 	XUL 	nsInputStreamPump::OnInputStreamReady 	netwerk/base/src/nsInputStreamPump.cpp:370
10 	XUL 	nsInputStreamReadyEvent::Run 	xpcom/io/nsStreamUtils.cpp:81
11 	XUL 	nsThread::ProcessNextEvent 	xpcom/threads/nsThread.cpp:624
12 	XUL 	NS_ProcessNextEvent_P 	obj-firefox/x86_64/xpcom/build/nsThreadUtils.cpp:213
13 	XUL 	nsThread::Shutdown 	xpcom/threads/nsThread.cpp:466
14 	XUL 	nsRunnableMethodImpl<nsresult ,true>::Run 	
15 	XUL 	nsThread::ProcessNextEvent 	xpcom/threads/nsThread.cpp:624
16 	XUL 	NS_ProcessPendingEvents_P 	obj-firefox/x86_64/xpcom/build/nsThreadUtils.cpp:163
17 	XUL 	nsBaseAppShell::NativeEventCallback 	widget/xpwidgets/nsBaseAppShell.cpp:97
18 	XUL 	nsAppShell::ProcessGeckoEvents 	widget/cocoa/nsAppShell.mm:410
19 	CoreFoundation 	CoreFoundation@0x124f0 	
20 	CoreFoundation 	CoreFoundation@0x11d5c 	
21 	CoreFoundation 	CoreFoundation@0x38b48 	
22 	CarbonCore 	CarbonCore@0x18087 	
23 	XUL 	nsLayoutUtils::GetFramesForArea 	layout/base/nsLayoutUtils.cpp:1442
24 		@0x10031195f 	
25 	CoreFoundation 	CoreFoundation@0x8bb3 	
26 	CoreFoundation 	CoreFoundation@0x5435c 	
27 	HIToolbox 	HIToolbox@0x18535 	
28 	libsystem_c.dylib 	libsystem_c.dylib@0x4d15f 	
29 	CoreFoundation 	CoreFoundation@0x63887 	
30 	CoreFoundation 	CoreFoundation@0x6372f 	
31 	CoreFoundation 	CoreFoundation@0x38485 	
32 	HIToolbox 	HIToolbox@0x24d2 	
33 	HIToolbox 	HIToolbox@0x96d2 	
34 	CoreFoundation 	CoreFoundation@0x12579 	
35 	HIToolbox 	HIToolbox@0x960d 	
36 	AppKit 	AppKit@0x8e30 	
37 	CoreFoundation 	CoreFoundation@0x218d 	
38 	HIToolbox 	HIToolbox@0x1503aa 	
39 	CarbonCore 	CarbonCore@0x2b28d 	
40 	libobjc.A.dylib 	libobjc.A.dylib@0xe703 	
41 	libmozglue.dylib 	je_free 	memory/jemalloc/jemalloc.c:1674
42 	libsystem_c.dylib 	libsystem_c.dylib@0xa0788 	
43 	libobjc.A.dylib 	libobjc.A.dylib@0xd566 	
44 	libobjc.A.dylib 	libobjc.A.dylib@0xd4b4 	
45 	libobjc.A.dylib 	libobjc.A.dylib@0xd417 	
46 	libobjc.A.dylib 	libobjc.A.dylib@0xf049 	
47 	libsystem_blocks.dylib 	_Block_object_dispose 	
48 		@0x7fff7f7f7adf 	
49 	XUL 	-[GeckoNSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] 	widget/cocoa/nsAppShell.mm:177
50 	AppKit 	AppKit@0x5070 	
51 	XUL 	nsAppShell::Run 	widget/cocoa/nsAppShell.mm:764
52 	XUL 	nsAppStartup::Run 	toolkit/components/startup/nsAppStartup.cpp:255
53 	XUL 	XREMain::XRE_mainRun 	toolkit/xre/nsAppRunner.cpp:3793
54 	XUL 	XREMain::XRE_main 	toolkit/xre/nsAppRunner.cpp:3870
55 	XUL 	XRE_main 	toolkit/xre/nsAppRunner.cpp:3946
56 	firefox 	main 	browser/app/nsBrowserApp.cpp:157
57 	firefox 	firefox@0x1583

เปลี่ยนแปลงโดย cor-el เมื่อ

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Has there been any further progress with this?