Here is a possible solution by Cor-el.

• https://support.mozilla.org/en-US/questions/934685

Give it a try and see if it helps.

Try this: Click on the top bar type in about:config Go down to the B section Right click and reset anything in the B section that has Claro Search in it

I was having the same issue with the Claro-Search toolbar and tried many ways to remove it.

Then, in Firefox I went to the Help option, then the Troubleshooting option, and I clicked on Reset Firefox.

This option resets Firefox back to factory settings, and saves your bookmarks.

It was successful for me and did remove the Claro-Search toolbar.

I found a program called adw cleaner in a post on another forum thread. It not only cleaned out Claro, but found a lot of other stuff that was inadvertently installed - apparently when I downloaded other programs. It deleted dozens of files, directories, and registry entries.

That said, be careful what site you download this program from. Some of the download sites install a bunch of junk you don't want. This site was clean: www.tomsguide.com/us/download/AdwCleaner,0301-48079.html.

adw cleaner appears to specialize in removing unwanted toolbars and related junk.

@ mburwen

I cannot 'thank you enough for providing the link to the software. I had tried all of the other "fixes" none of them worked. Your solution was simple and very effective.

I had problems uninstalling a program using Windows Control Panel. I found a free program called Revo Uninstaller that did the trick. Besides the uninstaller, it contains several cleaning tools for removing junk files, registry entries, etc. Since I already got rid of Claro Search with adw cleaner, I don't know if this program would also work, but it seemed to me that it might be effective. You can get it at http://www.revouninstaller.com/revo_uninstaller_free_download.html.

Hello from Claro search support team! Claro search is very easy to remove, please follow this link: http://info.claro-search.com/uninstall.html to get full and quick instructions. In case you need more, feel free to contact us at: Support@Claro-Search.com, we'll be glad to help you with any issue!