ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Why aren't my add-ons enabling?

  • 3 การตอบกลับ
  • 3 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย DrHow

more options

I recently updated Firefox while my add-ons were disabled. Normally this would fall under the "Re-enable add-ons" thread you guys already have, but I'm not getting an error message about the add-ons. I just tried to re-enable them about five times (along with a couple days ago), and while I can get it to say "these will be enabled when you restart Firefox", restarting it doesn't enable them. They just go back to being disabled. The ones I want to enable are NoScript and DownloadHelper.

I recently updated Firefox while my add-ons were disabled. Normally this would fall under the "Re-enable add-ons" thread you guys already have, but I'm not getting an error message about the add-ons. I just tried to re-enable them about five times (along with a couple days ago), and while I can get it to say "these will be enabled when you restart Firefox", restarting it doesn't enable them. They just go back to being disabled. The ones I want to enable are NoScript and DownloadHelper.

วิธีแก้ปัญหาที่เลือก

hello, this sounds like the files in your profile folder that store the information about your extensions might have become corrupted. please go to firefox > help > troubleshooting information > profile - show folder... then windows explorer should open up your profile folder. in there look for the files named extensions.ini, extensions.sqlite, extensions.sqlite-journal (and in some cases also extensions.txt, extensions.rdf). delete or rename those files and quit firefox, they will be regenerated the next time you launch firefox.

also see Corrupt extension files

อ่านคำตอบนี้ในบริบท 👍 5

การตอบกลับทั้งหมด (3)

more options

วิธีแก้ปัญหาที่เลือก

hello, this sounds like the files in your profile folder that store the information about your extensions might have become corrupted. please go to firefox > help > troubleshooting information > profile - show folder... then windows explorer should open up your profile folder. in there look for the files named extensions.ini, extensions.sqlite, extensions.sqlite-journal (and in some cases also extensions.txt, extensions.rdf). delete or rename those files and quit firefox, they will be regenerated the next time you launch firefox.

also see Corrupt extension files

more options

Thanks so much! Have a fun rest of your day!

more options

I encountered a similar problem, and tried the solution suggested here. It did not work, and I was hassled with a lengthy series of tabs asking me to verify each add-on installation individually. (It even implied, incorrectly, that I needed to restart after each such approval.) Afterwards, my add-ons all still showed as being disabled in the sidebar, even though they were, in fact, working. Furthermore, the Enable and Disable buttons were not doing anything.

I decided the culprit might be All-in-One Sidebar. I installed the latest version, and the problem disappeared. In retrospect, I suspect that about:addons would have worked. It was just the sidebar access to add-ons that was fouled up.