Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

I cant uninstall your product

  • 3 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 5 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย AliceWyman

awwcomeon
awwcomeon
more options

I am trying to remove firefox from my computer, it won't uninstall, I've visited your website, followed your instructions (manual remove) and can not accomplish that either.

I am trying to remove firefox from my computer, it won't uninstall, I've visited your website, followed your instructions (manual remove) and can not accomplish that either.

การตอบกลับทั้งหมด (3)

user633449
user633449
more options

are you trying to fix a problem in firefox by uninstalling it or are you really trying to uninstall it for good?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

AliceWyman
AliceWyman
  • Moderator
more options

If cor-el's suggestion doesn't help:

What exactly happens when you try to uninstall Firefox? The Uninstall Firefox from your computer KB article says, 

If the Uninstall Wizard does not run, you can start it manually by running helper.exe, which is located in one of these locations by default:
(32-bit Windows) C:\Program Files\Mozilla Firefox\uninstall\helper.exe
(64-bit Windows) C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe

Another possible solution is to reinstall Firefox "over the top" of your existing installation (download the Mozilla Firefox Setup.exe file from www.mozilla.org and run it) then uninstall Firefox.