Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Hello JackHughes also, check : * in [http://en.wikipedia.org/wiki/Windows_Registry registry] in the next key if you have something similar and delete it : HKEY_CURRENT_USER\Software\ * C:\Program Files\ * C:\Document and Settings\All Users\Application Data\ thank you

What website did you first get this extension from?

No registry entrys were found Shop Helper was installed in C:\Program Files deleting it solved the problem. Thanks! jack

website origin is unknown--jack