ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

I can't move desktop files recently sent via gmail unless I close firefox. This is new. What is causing this?

  • 2 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 6 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

more options

Although this a new issue for me, apparently it has happened before. I found just exactly this question, with no solutions and the thread marked closed, here: https://support.mozilla.org/en-US/questions/743177

Why was the thread closed with no answers?

Although this a new issue for me, apparently it has happened before. I found just exactly this question, with no solutions and the thread marked closed, here: https://support.mozilla.org/en-US/questions/743177 Why was the thread closed with no answers?

การตอบกลับทั้งหมด (2)

more options

The Question posted on 2010, so its closed.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

more options

It is also possible that security software is locking the files, so check there as well if Safe Mode doesn't have effect.

เปลี่ยนแปลงโดย NoahSUMO เมื่อ