Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox crashes

  • 2 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

more options

bp-4cd5a274-0ec3-4362-96ad-ba9332140122

bp-4cd5a274-0ec3-4362-96ad-ba9332140122

การตอบกลับทั้งหมด (2)

more options

Hello fras2288,

Sorry you are having problems.

Your crash reports indicate you are using 77% of your available memory.

Try in safemode and with plugins including FlashPlayer disabled. Can you confirm (or comment otherwise & include Crash IDs) that you do not then get crashes ?

Diagnose Firefox issues using Troubleshoot Mode


Try running normally but just with Hardware Acceleration (HA) disabled.

Upgrade your graphics drivers to use hardware acceleration and WebGL

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.


Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.