Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

I keep getting a popup saying I need to install a software to make sure my browser is the latest version, but I already have firefox 28.0 and I'm kind of wary.

  • 3 การตอบกลับ
  • 12 คนมีปัญหานี้
  • 5 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย blockgirl

more options

I just started getting this extra popup window that says: "UPDATES RECOMMENDED! It is recommended that you install the software to ensure your browser is the latest version. Please update to continue." The link says: Rvzr-a.akamaihd.net. I'm a bit reluctant to touch anything because this has never happened. Plus, I doubled checked and my firefox is 28.0 so it is up to date. I even re-downloaded firefox just to make sure and I still get the popup window.

I just started getting this extra popup window that says: "UPDATES RECOMMENDED! It is recommended that you install the software to ensure your browser is the latest version. Please update to continue." The link says: Rvzr-a.akamaihd.net. I'm a bit reluctant to touch anything because this has never happened. Plus, I doubled checked and my firefox is 28.0 so it is up to date. I even re-downloaded firefox just to make sure and I still get the popup window.

วิธีแก้ปัญหาที่เลือก

You are smart to be suspicious. Could you check to see whether an unnoticed add-on crept in? In particular, I suggest disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Command+Shift+a
  • Tools menu > Add-ons

In the left column, click Extensions. Then, if in doubt, disable.

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Does that get rid of the nagging dialogs?

อ่านคำตอบนี้ในบริบท 👍 4

การตอบกลับทั้งหมด (3)

more options

วิธีแก้ปัญหาที่เลือก

You are smart to be suspicious. Could you check to see whether an unnoticed add-on crept in? In particular, I suggest disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Command+Shift+a
  • Tools menu > Add-ons

In the left column, click Extensions. Then, if in doubt, disable.

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Does that get rid of the nagging dialogs?

more options

Don't do anything! They're trying to entice or scare you into installing something that isn't an official update from Mozilla, and will install unwanted Malware on your computer instead (or on a Mac might not do anything).

Firefox doesn't use "popup windows" for notification of an update being available. It uses an in-browser message bar. Sorry, I can't show you a screenshot of what that message looks like; I do manual updates on the morning each new version is scheduled to be released and haven't seen that message for a number of years.

more options

Thanks to you both. I did check my add-on section and I had a mysterious add on enabled called "searchme 1.9" I know for a fact I did not put that there because I don't use add-ons at all. I disabled it and don't seem to be getting the annoying popup.

Thanks again :D