Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

Not able to login with my existing account to sync in new FF

  • 1 yanıt
  • 1 kişi bu sorunu yaşıyor
  • 16 gösterim
  • Son yanıtı yazan: philipp

sharmaroushan
sharmaroushan
more options

Not able to login with my existing account(sharmaroushan@gmai.com). afraid of loosing lot of data. Not able to sync. :(

I used to use the same account when pairing used to work. Now pairing does not work and account also does not work.

I am able to login with the same account in MOZILLA SUPPORT.

Please guide me how to recover my data.

Not able to login with my existing account(sharmaroushan@gmai.com). afraid of loosing lot of data. Not able to sync. :( I used to use the same account when pairing used to work. Now pairing does not work and account also does not work. I am able to login with the same account in MOZILLA SUPPORT. Please guide me how to recover my data.

Tüm Yanıtlar (1)

philipp
philipp
  • Moderator
more options

hello sharmaroushan, firefox 29 and upwards is using a different sync system which isn't compatible with accounts set-up in older versions.

in this case you'd probably have to use a workaround and download the prior firefox version, disable automatic updating for the moment (in options > advanced > update), link it to the old sync account and upgrade after you have successfully restored your data this way...

Install an older version of Firefox
Sync your Firefox bookmarks, history, passwords and more