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How do I get Firefox to work properly? I frequently have to stop and refresh Firefox to get links to open.

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This problem began with the latest version of Firefox. No error message. I have reinstalled Firefox to no avail. I can open the browser and most bookmarks work. However, if I click on a link within a page, e.g, a newpaper site, it doesn't open unless I stop and restart the loading process. Very aggravating.

This problem began with the latest version of Firefox. No error message. I have reinstalled Firefox to no avail. I can open the browser and most bookmarks work. However, if I click on a link within a page, e.g, a newpaper site, it doesn't open unless I stop and restart the loading process. Very aggravating.

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Hi Joela,

That sounds very aggravating indeed. Sorry for the frustration!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: Button reset. Click on it.
  3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

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Thank you for the quick answer. I should have mentioned that I did a re-set and it didn't help.

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: