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Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

when I click on the firefox icon, my screen turns a milky white but the program does not open.

davidsgt1
davidsgt1
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That one sentence says it all. I CAN access my email through IE. but there is google voice which is memorized in Firefox which I cannot use.

That one sentence says it all. I CAN access my email through IE. but there is google voice which is memorized in Firefox which I cannot use.

Tüm Yanıtlar (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hi David, is this problem on your Windows 7 system? Your question currently is listed under Firefox OS, which is for mobile phones, but you mentioned IE. With your clarification, a moderator or admin can move your post to "desktop Firefox" where many more volunteers will see it. Thanks.

Andrew
Andrew
  • Moderator
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I've moved it over to the Firefox side of the forum. There is no IE on Firefox OS.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hi David, could you try starting up in Firefox's Safe Mode to see whether that works any better? That's a standard diagnostic tool to deactivate extensions, hardware acceleration, and some advanced features of Firefox.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?