Firefox crashes
I made one change to the add-ons by enabling Adobe Acrobat (in Firefox). I think I should have chosen Adobe Acrobat DC, which is the version that I have. I am now unable to open Firefox, it crashes every time even in safe mode. The latest crash report says: Crash ID: bp-3b027878-4bc7-4adb-b486-9deda2151027 I have tried a re-install but Firefox still crashes - I am unable to refresh Firefox as I can't get it to open, even in safe mode.
Seçilen çözüm
You can try to open the prefs.js file in the Firefox profile folder in a text editor and look for a plugin.state line that refers to this plugin or set them all to 0 (never activate).
- plugin.state (0:Never Activate; 1:Ask to Activate; 2:Always Activate)
You can find the profile folder in this location:
- C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.
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hi, this crash is caused by a library named sboxdll.dll which seems to be part of an enterprise sandboxing solution (Invincea Sandbox/Dell Protected Workspace). if your pc is part of a managed enterprise environment, please get in contact with your it department about that matter...
Thanks for the rapid reply. It's a personal PC, bought from Dell but with Dell Protected Workspace pre-installed. Firefox worked till I tried to change the Adobe add-on settings this morning - can I just delete that file somewhere to get me back to how things were? There doesn't seem to be an easy way of removing Dell Protected Workspace... but, as I say, that is not the main problem as it has worked OK for several months until this morning.
please try tweaking the programs settings then and exempt firefox and/or adobe from any form of sandboxing if it is not possible to install the program altogether...
Seçilen çözüm
You can try to open the prefs.js file in the Firefox profile folder in a text editor and look for a plugin.state line that refers to this plugin or set them all to 0 (never activate).
- plugin.state (0:Never Activate; 1:Ask to Activate; 2:Always Activate)
You can find the profile folder in this location:
- C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.
Thanks for these helpful suggestions. I decided to remove Dell Protected Workspace completely as I don't need it - and now I can open Firefox again without difficulty.