Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

When I try to sign in to Backpack I get "Could not verify with browserID!" How can I fix this?

  • 3 yanıt
  • 1 kişi bu sorunu yaşıyor
  • 2 gösterim
  • Son yanıtı yazan: cor-el

avi2j
avi2j
more options

I created a backpack account a few days ago. When I try to log in, an external window opens up and 'persona' asks me to sign into backpack as "myemail@xyz.com." I press "sign in" and I get a message that says "verified!" The external window then closes. The initial login page now has a red bar which says "Could not verify with browserID!" Please see screen shot image.

How can I fix this issue?

I created a backpack account a few days ago. When I try to log in, an external window opens up and 'persona' asks me to sign into backpack as "myemail@xyz.com." I press "sign in" and I get a message that says "verified!" The external window then closes. The initial login page now has a red bar which says "Could not verify with browserID!" Please see screen shot image. How can I fix this issue?
Ekli ekran görüntüleri

Tüm Yanıtlar (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Could be a problem with Persona login.

When did this start happening?

  • bug 1254394 - Persona login not working. CSP blocking resources.

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

avi2j
avi2j Sorunun sahibi
more options

@cor-el This started happening about a few hours ago

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does it still happen?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window