Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

Thunderbird 45 header missing information ("from" and "subject") and button "reply all" missing

  • 7 yanıt
  • 6 kişi bu sorunu yaşıyor
  • 2 gösterim
  • Son yanıtı yazan: Zenos

KateHann
KateHann
more options

Since updating to Thunderbird 45 I cannot see who an email is "from" or the "subject" in the header. Also I have two "reply" buttons but no "reply all " button.

I can add a "reply all" button to the main toolbar at the top but if I right click the customise on the header it isn't an option to add (only: separator, space, forward as, tag, add as event, add as task). In fact when I exit customise having not selected anything, the buttons in the header go dark grey/blue and one of the two reply buttons is replaced by "smart reply" which doesn't do anything. If I open and close Thunderbird then I revert to the original buttons i.e. two reply buttons and no "reply all".

In the header there is a tiny icon top left (a square box with an arrow in one corner and a cross in) which doesn't appear to do anything.

Help appreciated.

Kind regards

Kate

Since updating to Thunderbird 45 I cannot see who an email is "from" or the "subject" in the header. Also I have two "reply" buttons but no "reply all " button. I can add a "reply all" button to the main toolbar at the top but if I right click the customise on the header it isn't an option to add (only: separator, space, forward as, tag, add as event, add as task). In fact when I exit customise having not selected anything, the buttons in the header go dark grey/blue and one of the two reply buttons is replaced by "smart reply" which doesn't do anything. If I open and close Thunderbird then I revert to the original buttons i.e. two reply buttons and no "reply all". In the header there is a tiny icon top left (a square box with an arrow in one corner and a cross in) which doesn't appear to do anything. Help appreciated. Kind regards Kate

Tüm Yanıtlar (7)

Zenos
Zenos
more options

I think a screenshot might be useful to understand what it is that has gone missing. I don't know if I understand where you look to see buttons and to/from/subject data together.

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

KateHann
KateHann Sorunun sahibi
more options

Hi, thanks. I've done a screenshot of your own reply which shows all the issues I'm having.

Kind regards

Kate

Zenos
Zenos
more options

OK, gotcha.

It's all present and correct in mine, but I'm using a couple of add-ons that fiddle with this header. I'll have to try with it in Safe Mode, or with these particular add-ons disabled to see if I can replicate your issue.

KateHann
KateHann Sorunun sahibi
more options

Thanks, much appreciated.

Zenos
Zenos
more options

All good here in Safe Mode. So, what add-ons do you have?

Does yours work better in Safe Mode?

https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

The little icon at the top left (which I don't have) suggests to me you have an add-on that is affecting it.

You could post your settings here. To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Clear the check box labelled "Include account names".
  • Paste this in your post.
KateHann
KateHann Sorunun sahibi
more options

Ok, great. I tried safe mode and the headers are fine so by a process of elimination it seems to be Mnenhy add-on causing the problem. I would never have got there! Thanks so much.

Zenos
Zenos
more options

That one has popped up a few times recently. I think TB45 has rendered it more-or-less useless. :-(