Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

I reinstalled windows and then reinstalled Nightly, I entered my sync account info but nothing is being retrieved?

  • 3 yanıt
  • 1 kişi bu sorunu yaşıyor
  • 1 gösterim
  • Son yanıtı yazan: the-edmeister

more options

Had to upgrade to Windows 10, then reinstalled Nightly, reset my sync account password and confirmed the new one, afterwards none of my bookmarks/ add-ons, etc have been retrieved.

what should I do?

Had to upgrade to Windows 10, then reinstalled Nightly, reset my sync account password and confirmed the new one, afterwards none of my bookmarks/ add-ons, etc have been retrieved. what should I do?

Tüm Yanıtlar (3)

more options

hi RamyEmam, the proper sync password is the only way to decrypt your sync data stored on mozilla's servers. by resetting the password you lose the only decryption key and the data on the servers is lost unfortunately (this has to be confirmed during the password reset procedure).

more options

Thanks Philipp for your reply, yes they should warn users for this action. and they should revisit this mechanism, forgetting my password doesn't mean to lose my data.

more options

There is a warning message about resetting the Sync Password.


See the screenshot.