You are talking about two different plugins. The Shockwave Flash Player Version: 24.0.0.194 and printing pdfs which would be done using Firefox internal or the Adobe Reader.

Make sure your Shockwave is the current (updated) version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 24.0.0.194

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Update your Adobe Reader Version 2015.023.20053 Note: Other Software is offered in the download. <Windows Only>

I noticed that you filed this message using your Firefox 50.0

Please run your ESR Firefox and do the following;

Open this post.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

The flash player is already on the up-to-date version. I also installed Adobe Acrobat Reader from your link but the shockwave plugin still stops responding when I try to print pdfs.

Also please note that it does work with Firefox 50.1.0 but not with ESR 45.6

Application Basics

Name: Firefox Version: 45.6.0 Build ID: 20161209150850 Update Channel: esr User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:45.0) Gecko/20100101 Firefox/45.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days

Report ID: bp-168f77a1-a4aa-4e78-9136-9923c2170116 Submitted: 3 hours ago

All Crash Reports (including 16 pending crashes in the given time range)

Extensions

Name: Firefox Hello Beta Version: 1.1.14 Enabled: true ID: loop@mozilla.org

Graphics

Adapter Description: Parallels Display Adapter (WDDM) Adapter Drivers: prl_umdd prl_umdd10 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x4005 Direct2D Enabled: Blocked for your graphics card because of unresolved driver issues. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 11-15-2016 Driver Version: 12.1.41491.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics card because of unresolved driver issues. Subsys ID: 04001ab8 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x1ab8 WebGL Renderer: Blocked for your graphics card because of unresolved driver issues. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20161209150850 browser.startup.homepage_override.buildID: 20161209150850 browser.startup.homepage_override.mstone: 45.6.0 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20161221 dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.disable_open_during_load: false dom.mozApps.used: true extensions.lastAppVersion: 45.6.0 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 45.6.0 gfx.crash-guard.d3d11layers.deviceID: 0x4005 gfx.crash-guard.d3d11layers.driverVersion: 12.1.41491.0 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.status.d3d11layers: 2 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0405 gfx.driver-init.driverVersion: 8.14.1.51 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: false gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86_64-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1484537028 media.gmp-eme-adobe.version: 16 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1484537028 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20161209150850 media.gmp-manager.lastCheck: 1484537025 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1478580335 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1484533730 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 0 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_bgcolor: false print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_bgimages: false print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_duplex: -437918235 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_edge_bottom: 0 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_edge_left: 0 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_edge_right: 0 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_edge_top: 0 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_evenpages: true print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_footercenter: print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_footerleft: &PT print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_footerright: &D print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_headercenter: print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_headerleft: &T print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_headerright: &U print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_in_color: true print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_margin_bottom: 0.5 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_margin_left: 0.5 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_margin_right: 0.5 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_margin_top: 0.5 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_oddpages: true print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_orientation: 0 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_page_delay: 50 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_paper_data: 9 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_paper_height: -1.00 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_paper_name: print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_paper_size_type: 0 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_paper_size_unit: 1 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_paper_width: -1.00 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_resolution: 600 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_reversed: false print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_scaling: 1.00 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_shrink_to_fit: true print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_to_file: false print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_unwriteable_margin_bottom: 0 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_unwriteable_margin_left: 0 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_unwriteable_margin_right: 0 print.printer_DocuCentre-IV_C4470__(9e:fa:1f).print_unwriteable_margin_top: 0 print.printer_mlb-xerox#:3.print_bgcolor: false print.printer_mlb-xerox#:3.print_bgimages: false print.printer_mlb-xerox#:3.print_colorspace: print.printer_mlb-xerox#:3.print_command: print.printer_mlb-xerox#:3.print_downloadfonts: false print.printer_mlb-xerox#:3.print_duplex: 1515870810 print.printer_mlb-xerox#:3.print_edge_bottom: 0 print.printer_mlb-xerox#:3.print_edge_left: 0 print.printer_mlb-xerox#:3.print_edge_right: 0 print.printer_mlb-xerox#:3.print_edge_top: 0 print.printer_mlb-xerox#:3.print_evenpages: true print.printer_mlb-xerox#:3.print_footercenter: print.printer_mlb-xerox#:3.print_footerleft: &PT print.printer_mlb-xerox#:3.print_footerright: &D print.printer_mlb-xerox#:3.print_headercenter: print.printer_mlb-xerox#:3.print_headerleft: &T print.printer_mlb-xerox#:3.print_headerright: &U print.printer_mlb-xerox#:3.print_in_color: true print.printer_mlb-xerox#:3.print_margin_bottom: 0.5 print.printer_mlb-xerox#:3.print_margin_left: 0.5 print.printer_mlb-xerox#:3.print_margin_right: 0.5 print.printer_mlb-xerox#:3.print_margin_top: 0.5 print.printer_mlb-xerox#:3.print_oddpages: true print.printer_mlb-xerox#:3.print_orientation: 0 print.printer_mlb-xerox#:3.print_page_delay: 50 print.printer_mlb-xerox#:3.print_paper_data: 121 print.printer_mlb-xerox#:3.print_paper_height: 11.00 print.printer_mlb-xerox#:3.print_paper_name: print.printer_mlb-xerox#:3.print_paper_size_type: 0 print.printer_mlb-xerox#:3.print_paper_size_unit: 0 print.printer_mlb-xerox#:3.print_paper_width: 8.50 print.printer_mlb-xerox#:3.print_plex_name: print.printer_mlb-xerox#:3.print_resolution: 1515870810 print.printer_mlb-xerox#:3.print_resolution_name: print.printer_mlb-xerox#:3.print_reversed: false print.printer_mlb-xerox#:3.print_scaling: 1.00 print.printer_mlb-xerox#:3.print_shrink_to_fit: true print.printer_mlb-xerox#:3.print_to_file: false print.printer_mlb-xerox#:3.print_unwriteable_margin_bottom: 0 print.printer_mlb-xerox#:3.print_unwriteable_margin_left: 0 print.printer_mlb-xerox#:3.print_unwriteable_margin_right: 0 print.printer_mlb-xerox#:3.print_unwriteable_margin_top: 0 privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true security.sandbox.content.tempDirSuffix: {0d196af0-612c-4492-9601-eb621bc3de5f} services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1482277670

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.21.3 Basic ECC Version in use: 3.21.3 Basic ECC

NSSSMIME Expected minimum version: 3.21.3 Basic ECC Version in use: 3.21.3 Basic ECC

NSSSSL Expected minimum version: 3.21.3 Basic ECC Version in use: 3.21.3 Basic ECC

NSSUTIL Expected minimum version: 3.21.3 Version in use: 3.21.3

Experimental Features

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

koushikib said

Crash Reports for the Last 3 Days

---

Report ID: bp-168f77a1-a4aa-4e78-9136-9923c2170116
Submitted: 3 hours ago

All Crash Reports (including 16 pending crashes in the given time range)

bp-168f77a1-a4aa-4e78-9136-9923c2170116 Signature: hang | NtUserWaitMessage | DialogBox2

This is for Sumo's Related Bugs 591620 RESOLVED FIXED [adbe 2850048] Flash crash/hang in [@ hang | NtUserWaitMessage | DialogBox2 ] [@ hang | NtUserWaitMessage | NtUserWaitMessage | DialogBox2 ]

Note that this is a crash report about the 64 bit 45.6.0 ESR version on Windows 7 with the Shockwave Flash plugin.

• Process Type plugin Shockwave Flash Version: 15.0.0.152 Filename: NPSWF64_15_0_0_152.dll
• User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:45.0) Gecko/20100101

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

• make sure you have the latest Flash version:
  *https://get.adobe.com/flashplayer/otherversions/
• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Windows Vista and later, 32 bit)
  https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox
• disable hardware acceleration in the Flash plugin
  https://helpx.adobe.com/flash-player/kb/video-playback-issues.html
• disable hardware acceleration in Firefox
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

See also:

• https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems
• http://kb.mozillazine.org/Flash#Troubleshooting

FredMcD said

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Report ID Date Submitted bp-2c40dc51-48a8-46cf-b530-d06922170117 17/01/2017 11:50 a.m. bp-132081e1-a90d-44b2-a9f6-23bcb2170117 17/01/2017 11:50 a.m. bp-845b0420-14df-440f-9be0-9db392170117 17/01/2017 11:50 a.m. bp-dc394b53-beb2-4728-a134-29cb82170117 17/01/2017 11:50 a.m. bp-c238a9ac-2c3e-4685-98da-17e4b2170117 17/01/2017 11:50 a.m. bp-0b23208e-ce06-4aef-be79-b0c3a2170117 17/01/2017 11:49 a.m. bp-9d9ffb1a-3393-49f5-8259-134aa2170117 17/01/2017 11:49 a.m. bp-5427d571-0ac1-4678-a458-e9dc92170117 17/01/2017 11:49 a.m. bp-8e6a2b49-0dc2-4ea1-be9e-e95112170117 17/01/2017 11:49 a.m. bp-ae95ecd4-97a3-4113-95ca-851952170117 17/01/2017 11:49 a.m. bp-5db025b5-e06b-48e2-a613-135352170117 17/01/2017 11:49 a.m. bp-446a311a-5812-4dff-99b1-0f96b2170117 17/01/2017 11:48 a.m. bp-89deb2e3-41ac-441c-976f-feecf2170117 17/01/2017 11:48 a.m. bp-ae325ca1-3a19-4371-9470-456cb2170117 17/01/2017 11:48 a.m. bp-c9e7be0d-af5f-4269-a6cd-8cdf62170117 17/01/2017 11:48 a.m. bp-6c8c05c8-3f75-4d9e-8719-ca1332170117 17/01/2017 11:48 a.m. bp-df2c9b95-a930-4111-9a02-226e82170117 17/01/2017 11:48 a.m. bp-d05c90bb-2000-4e3d-96e9-ad9822170117 17/01/2017 11:48 a.m. bp-4dd70cf9-abc7-4143-9460-9b9342170117 16/01/2017 1:27 p.m. bp-168f77a1-a4aa-4e78-9136-9923c2170116 16/01/2017 1:00 p.m.

cor-el said

Note that this is a crash report about the 64 bit 45.6.0 ESR version on Windows 7 with the Shockwave Flash plugin.

• Process Type plugin Shockwave Flash Version: 15.0.0.152 Filename: NPSWF64_15_0_0_152.dll
• User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:45.0) Gecko/20100101

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

• make sure you have the latest Flash version:
  *https://get.adobe.com/flashplayer/otherversions/
• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Windows Vista and later, 32 bit)
  https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox
• disable hardware acceleration in the Flash plugin
  https://helpx.adobe.com/flash-player/kb/video-playback-issues.html
• disable hardware acceleration in Firefox
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

See also:

• https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems
• http://kb.mozillazine.org/Flash#Troubleshooting

Tried the various options does not seem to help. :( Has something known changed between Firefox 45.6 and Firefox 50.0.1 since it works with the latter with the same plugin versions and settings etc.