My Quantum update only works after a refresh, the moment I start loading pages, it slows down and then freezes on a page - the only way out is to "end-task"
Windows 7, 64 bit -
After a refresh Quantum response degrades as pages are loaded. After loading say "The Wall St Journal" clicking to get a new tab takes a second, similarly scrolling the side scroll won't respond right a way. It takes a second. When it does move it will stop following the mouse, then when you stop the mouse it will jump to where the mouse is. Things get progressively slower and jumpier until it either blows up itself and gives a message (that the failure has been reported) or a page freezes and you have to CNTRL_ALT_DEL out of it and end the task.
How do you fix this?
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thanks a lot, it would also be interesting if you could post the content of the accessibility section of your about:support page still.
then please see if the following change can alleviate the performance problem and report back about this?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.
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hi proximo, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? (or if it's to long through a site like https://pastebin.mozilla.org/)
this might give us a clue what is going on. thank you!
Thanks for help, here is info: The OS for the machine is Windows 7 Home Premium - Installed RAM 16 GB
Name Firefox
Version 57.0
Build ID 20171112125346
Update History
Update Channel release
User Agent Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
OS Windows_NT 6.1
Profile Folder
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Performance about:performance
Registered Service Workers about:serviceworkers
Multiprocess Windows 1/1 (Enabled by default)
Web Content Processes 2/4
Stylo true (enabled by default)
Google Key Found
Mozilla Location Service Key Found
Safe Mode false
Profiles about:profiles
Crash Reports for the Last 3 Days
Report ID Submitted
bp-18e71b20-5e8f-43a4-82ed-b1c711171116 2 days ago
bp-42e60c4f-0d00-4626-9860-43af41171116 2 days ago
bp-fc17f817-5949-4714-83e8-d882a1171116 2 days ago
bp-af18f23c-cdb9-4bad-b405-93e651171116 2 days ago
All Crash Reports
Name Version ID
Activity Stream 2017.11.07.1100-7f4e3634 activity-stream@mozilla.org
Application Update Service Helper 2.0 aushelper@mozilla.org
Firefox Screenshots 19.2.0 screenshots@mozilla.org
Follow-on Search Telemetry 0.9.6 followonsearch@mozilla.com
Form Autofill 1.0 formautofill@mozilla.org
Multi-process staged rollout 3.05 e10srollout@mozilla.org
Photon onboarding 1.0 onboarding@mozilla.org
Pocket 1.0.5 firefox@getpocket.com
Shield Recipe Client 76.1 shield-recipe-client@mozilla.org
Web Compat 1.1 webcompat@mozilla.org
Extensions
LOTS OF INFO ON GRAPHICS SOUND ETC FOLLOWS - CAN ADD IF NEEDED
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thanks a lot, it would also be interesting if you could post the content of the accessibility section of your about:support page still.
then please see if the following change can alleviate the performance problem and report back about this?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.
Ok, will do! Here is accessibility section, while I work on that . . .
Accessibility Activated true Prevent Accessibility 0 Accessible Handler Used true Accessibility Instantiator UNKNOWN| Library Versions Expected minimum version Version in use NSPR 4.17 4.17 NSS 3.33 3.33 NSSSMIME 3.33 3.33 NSSSSL 3.33 3.33 NSSUTIL 3.33 3.33 Experimental Features Name ID Description Active End Date Homepage Branch Sandbox Content Process Sandbox Level 3 Effective Content Process Sandbox Level 3
Many thanks to Philipp! The solution below has fixed the problems. The browser works like the previous version now.
go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.