Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

FredMcD said

Look on your desktop. Do you see a folder called; Old Firefox? https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Is the Folder Called " Old Firefox " will be hidden ?

It should not be. If it is not there, try this;

Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there?

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

FredMcD said

It should not be. If it is not there, try this; Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

2 files as below --

C:\Users\usman\AppData\Roaming\Mozilla\Firefox\Profiles\5sk9c5pl.default-1487690735779-1530305829750

Local Directory C:\Users\usman\AppData\Local\Mozilla\Firefox\Profiles\5sk9c5pl.default-1487690735779-1530305829750

What are the folder dates on them? What one is the current default?

FredMcD said

What are the folder dates on them? What one is the current default?

Date :- 2-7-2018 (Root Directory)

C:\Users\usman\AppData\Roaming\Mozilla\Firefox\Profiles\5sk9c5pl.default-1487690735779-1530305829750

Date :- 2-7-2018 (Local Directory)

C:\Users\usman\AppData\Local\Mozilla\Firefox\Profiles\5sk9c5pl.default-1487690735779-1530305829750

In C:\Users\usman\AppData\Roaming\Mozilla\Firefox

There are 2 more files :-

1- Crash Reports Date :- 30-6-2018

2- Pending Pings Date :- 28-8-2018

Sorry for not replying sooner. The notification system failed.

I called for more help.

FredMcD said

Sorry for not replying sooner. The notification system failed. I called for more help.

What Kind of Help you will call ?

Hi Usman,

I believe in the forum, we call it an escalation for more help from others in the forum. There is a current bug that is being investigated that has a similar experience that you have described in your question.

Please try the following: Hamburger menu -> Help -> Troubleshooting Information, then scroll down to the Places Database section and select "Verify Integrity".

As mentioned above, you can import the most recent places.sqlite file from the profile folder to try to recover the last backed up bookmarks.

There are also bookmark back up files that you can take a look at that are encrypted a little differently, you can try to fix it using the Check/Repair JSON button on this page:

https://www.jeffersonscher.com/res/bookbackreader.html (credit Jscher!)

guigs said

Hi Usman, I believe in the forum, we call it an escalation for more help from others in the forum. There is a current bug that is being investigated that has a similar experience that you have described in your question. Please try the following: Hamburger menu -> Help -> Troubleshooting Information, then scroll down to the Places Database section and select "Verify Integrity". As mentioned above, you can import the most recent places.sqlite file from the profile folder to try to recover the last backed up bookmarks. There are also bookmark back up files that you can take a look at that are encrypted a little differently, you can try to fix it using the Check/Repair JSON button on this page: https://www.jeffersonscher.com/res/bookbackreader.html (credit Jscher!)

Do others recovered their bookmark. History etc ? By mistake i click Yes Useful answer as i have not check the solution .... I am away from laptop .Where i can find Hamburger menu ?. I will try the link You have provided and let u know ....

No problem, we will continue to troubleshoot. This is the reference for backups as well: Restore bookmarks from backup or move them to another computer

Let us know when you are back to the affected the device, we look forward to your reply.

guigs said

No problem, we will continue to troubleshoot. This is the reference for backups as well: Restore bookmarks from backup or move them to another computer Let us know when you are back to the affected the device, we look forward to your reply.

Where i can find Hamburger menu ?

guigs said

No problem, we will continue to troubleshoot. This is the reference for backups as well: Restore bookmarks from backup or move them to another computer Let us know when you are back to the affected the device, we look forward to your reply.

Hi, it is the Far Right as you can go and is 3 lines on top of each other.

guigs said

No problem, we will continue to troubleshoot. This is the reference for backups as well: Restore bookmarks from backup or move them to another computer Let us know when you are back to the affected the device, we look forward to your reply.

I followed the above instruction And it not work >In Bookmark-->Restore drop down menu ---> Showing date which Firefox install automatically ( the day Problem started) and i posted here .....

guigs said

Hi Usman, I believe in the forum, we call it an escalation for more help from others in the forum. There is a current bug that is being investigated that has a similar experience that you have described in your question. Please try the following: Hamburger menu -> Help -> Troubleshooting Information, then scroll down to the Places Database section and select "Verify Integrity". As mentioned above, you can import the most recent places.sqlite file from the profile folder to try to recover the last backed up bookmarks. There are also bookmark back up files that you can take a look at that are encrypted a little differently, you can try to fix it using the Check/Repair JSON button on this page: https://www.jeffersonscher.com/res/bookbackreader.html (credit Jscher!)

Here is

Verify Integrity :--

> Task: checkIntegrity + The database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: vacuum + Initial database size is 5120KiB + The database has been vacuumed + Final database size is 5120KiB > Task: stats + Places.sqlite size is 5120KiB + Favicons.sqlite size is 672KiB + pragma_user_version is 47 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 104858 unique pages + Table moz_places has 40 records + Table moz_historyvisits has 44 records + Table moz_inputhistory has 4 records + Table moz_hosts has 70 records + Table moz_bookmarks has 16 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 0 records + Table moz_anno_attributes has 4 records + Table moz_annos has 1 records + Table moz_items_annos has 4 records + Table sqlite_stat1 has 15 records + Table moz_meta has 3 records + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_hosts_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index moz_places_url_hashindex + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_places_guid_uniqueindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_bookmarks_dateaddedindex + Index moz_bookmarks_guid_uniqueindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex > Task: _refreshUI

It seems like the two available back ups are not restoring the version that is expected. I am sorry to hear that.

Did you find the link helpful with the available backups and places files that you mentioned in previous posts?

Usman123 said

Do others recovered their bookmark. History etc ?

The places.sqlite file (check the date) is the file in the profile that has both bookmarks and history.

fyi for the future :

• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

guigs said

It seems like the two available back ups are not restoring the version that is expected. I am sorry to hear that. Did you find the link helpful with the available backups and places files that you mentioned in previous posts? Usman123 said

Do others recovered their bookmark. History etc ?

The places.sqlite file (check the date) is the file in the profile that has both bookmarks and history.

places.sqlite --- Date - 14-7-2018

Pkshadow said

fyi for the future :

• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Both methods not working ...

Pls some HELP ME and solve my PROBLEM . I waited too long ...