Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

after a file repair my emails disappeared. can they be restored?

  • 1 yanıt
  • 1 kişi bu sorunu yaşıyor
  • 1 gösterim
  • Son yanıtı yazan: christ1

cplotkin
cplotkin
more options

I was having difficulty "compacting" my emails in my inbox, even though all my other much larger files ie trash, compacted no problem. I came across a repair file option and after that all my emails but a few were gone. Can I retrieve those?

I was having difficulty "compacting" my emails in my inbox, even though all my other much larger files ie trash, compacted no problem. I came across a repair file option and after that all my emails but a few were gone. Can I retrieve those?

Tüm Yanıtlar (1)

christ1
christ1
  • Top 25 Contributor
more options

It sounds like your mail files were corrupted.

When attempting to rebuild the index file of a troubled folder Thunderbird is trying to repair the damage already done.

Depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

Make sure to create backups of your profile folder on a regular basis. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile