Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

Thunderbird account settings not accessible

  • 2 yanıt
  • 1 kişi bu sorunu yaşıyor
  • 4 gösterim
  • Son yanıtı yazan: James-A

James-A
James-A
more options

For unknown reasons, T-bird suddenly can't find the user profile's account settings. T-bird is still pointing at the existing default profile. Checking the profile folder using File Explorer, I can see that the account settings are there in the existing default profile, it's just that T-bird can't find it and wants to setup a whole new account. T-bird is also not finding the existing personal file folders either. If the problem is likely that an initiation file is corrupted, I have access to older generations of c: backups and so can recover any settings file that needs replacing. Can you suggest a recovery solution if that's what is needed?

I'm on Thunderbird 68.8.0 (32 bit) running on Windows 8 Thanks!

For unknown reasons, T-bird suddenly can't find the user profile's account settings. T-bird is still pointing at the existing default profile. Checking the profile folder using File Explorer, I can see that the account settings are there in the existing default profile, it's just that T-bird can't find it and wants to setup a whole new account. T-bird is also not finding the existing personal file folders either. If the problem is likely that an initiation file is corrupted, I have access to older generations of c: backups and so can recover any settings file that needs replacing. Can you suggest a recovery solution if that's what is needed? I'm on Thunderbird 68.8.0 (32 bit) running on Windows 8 Thanks!

Seçilen çözüm

Did this happen after a TB update? One way to fix it might be to replace the prefs.js file in the profile with an earlier, uncorrupted version. Use one from a recent backup, or look for pref-1.js, prefs-2.js.... in the profile folder, rename the current file to prefs.js.bak, then rename e.g. prefs-2 to prefs.

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Bu yanıtı konu içinde okuyun 👍 1

Tüm Yanıtlar (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Seçilen çözüm

Did this happen after a TB update? One way to fix it might be to replace the prefs.js file in the profile with an earlier, uncorrupted version. Use one from a recent backup, or look for pref-1.js, prefs-2.js.... in the profile folder, rename the current file to prefs.js.bak, then rename e.g. prefs-2 to prefs.

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

James-A
James-A Sorunun sahibi
more options

Thanks so much! Prefs.js was corrupted. Picked up a replacement from backup, then changed the profile name from default as recommended to help prevent this from happening in the future. Cheers, JS