I am having the same problem every time I try and play a Widows Media file from Firefox 3.6.7. I have the same isuue on two Vista machines, one running Vista Home Basic 32 bit and the other running Vista Business 64 bit. I have tried turning off crash support, but it didn't make a difference.

Same thing started today with FF 3.6.7. Just repeating crash reports.

And following the crash IE wouldn't work either.

Fortunately Google Chrome and FF Safe Mode seem to work okay, but what a pain!

I've tried a re-install, registry clean, cache clean, reboot... Any other suggestions?

Crashing all the time!!!

While in safe mode please follow the instructions regarding Troubleshoot Firefox crashes (closing or quitting unexpectedly) and provide your crash signature(s)

I have disable the Microsoft Windows Media Player plugin and haven't had a crash since.

today FF ask me to upgrade in 3.6.7 version , after upgrade FF restarted but immediatelly crashed while restoring my webpages. I made some tests and i've noticed that the crash occur when trying to load Microsoft Media player or Flash. BEFORE UPGRADE FF WAS WORKING FINE.

I want to suggest a solution, a really good one I found - switch to Opera. It seems Firefox is past its prime, too many people wanted to get on board and now the ship is sinking - or sunk. At least flee the wreckage on a yacht, not the IE leaky lifeboat.

crash all time

I had to use System Restore on Win 7 to get back to my old STABLE version of Firefox. First time Mozilla's actually forced me to use Internet Explorer.

Can you provide me with your Crash ID? This can help me find the cause of your crash.

Inside Firefox -https://support.mozilla.com/en-US/kb/Firefox+crashes?bl=n&s=firefox%2520crashes#Getting_help_with_your_crash

Outside Firefox -https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it#Getting_your_crash_report

Crash troubleshooting

Add-ons

One of your add-ons might be the culprit. Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode with all add-ons disabled. If that solves the problem, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and possibly Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Are your plugins updated? Check this by going to http://www.mozilla.com/en-US/plugincheck/

Are you using the newest version of Firefox?

It is important you use the latest version of Firefox because it includes stability and security updates. The latest version of Firefox can always be downloaded from http://www.getfirefox.com. You can check if you are using the latest version of Firefox by going to Help | About Mozilla Firefox. If you are not, see Update Firefox to the latest release

Malware

Different types of Malware can cause Firefox to crash. For more information, please see Troubleshoot Firefox issues caused by malware

Firefox4life78,

Did you read the whole thread. I have already sent several "crash reports" to Mozilla and I clearly stated that disabling the windows media player plugin resolved the issue for me. I have seen several other reports elsewhere that adobe Flashplayer version 11 has cause the same problems not only in this version, but in the previous version. Have you tested for problems with either of those two plugins. I have four machine all running 3.6.7 that crash with the Windows Media Player plugin enabled and don't crash when I disable the plugin. Maybe a good start would be trying to replicate that.

Steve S,

I was referring to the original thread creator. I am a volunteer. SUMO (support.mozilla.com) is mostly ran by volunteers. See http://crash-stats.mozilla.com/report/list?range_value=2&range_unit=weeks&date=2010-07-22%2017%3A00%3A00&signature=np-mswmp.dll%400xb8fd&version=Firefox%3A3.6.7 for crash information related to WMP (np-mswmp)

Please start a new thread so I can look into this for you.

Start a new thread - http://support.mozilla.com/tiki-view_forum.php?locale=en-US&forumId=1&openpost=1

I'm having the 'constant crashing' issue too, but also, the newer FF update won't install correctly, there's something wrong with the certificate.

If you don't like or can't understand complicated fixes you might want to try this... Firefox 3.6.7 had been working fine since I had my hard drive re-formatted a couple of months ago. Today it started crashing for no apparent reason. Having read postings about all kinds of time consuming fixes I tried Disk Cleanup (Start/Programs/Accessories/System Tools/Disk Cleanup. This alone did not solve the problem but since re-starting my PC Firefox now seems fine.

I had this exact problem... 3.6.7 crashed after days of normal use (I assume it was a memory problem; I had 50 tabs and other apps open - Win XP), and when I tried to restart it, I kept getting the Crash Reporter, and nothing else.

I tried Safe Mode, Preferences option, etc. -- nothing worked.

Then I remembered that a few days back, I had gotten the "upgrade to 3.6.8" message, and chose Yes/Restart Later. The details window in Crash Reporter was still reporting 3.6.7, so I assumed that the issue had something to do with the upgrade to 3.6.8.

I thought that an easy way to check would be to do a manual upgrade to 3.6.8, so I downloaded the entire installer, and installed 3.6.8.

After that, Firefox started normally -- extensions check, then Session Manager, everything opened up.

For those of you experiencing this problem, I'd suggest going to Firefox Download and downloading the full installer. (Note: for those of you who may be wondering, you will not lose any of your bookmarks, sessions, or stored information, even if you install this way!)

Using firefox 3.6.7. it really crashes veeeeeery often. for no reason it crashed. very annoying!

tickstudy

Please do not use existing threads to ask a question, but start a new thread instead.
Then you also can provide troubleshooting information like your operating system and installed plugins (about:plugins), and extensions (Tools > Add-ons) and we will be better able to help you.

Hi y'all, When mine crashes I get this:

windows must shut done due to "plugin-container.exe"  

which of course I cannot not make hide nor hair of. Then I have to restart the computer as nothing will work after that. Then once my 'puter restarts I run a utility and then I am good for about 2 hours of work time. Then we start all over again. It makes working very difficult and I too would switch to another browser if it wasn't such a chore. Thank you for your help