We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

Update to FF v7.01 doesn't install properly on one of my normal accounts but works properly on all other user accounts.

  • 1 yanıt
  • 2 kişi bu sorunu yaşıyor
  • 2 gösterim
  • Son yanıtı yazan: cor-el

AB007
AB007
more options

Hi folks at FireFox perhaps you know something about this problem: When I go on 'Help > About Firefox' I get a window which shows: "FireFox 7.01", and now the weird message, a button with "Apply Update" shows. When I click on this button FireFox shuts down and seems to reinstall itself but when I go back on 'Help > About Firefox' it shows the same window with 'Apply Update'. I did all the obvious procedures you mentioned on your help/ support lists but it doesn't change. It also important that on this normal user account I had always this weird behavior when I tried to update my FireFox browser, so this problem is not specific to version 7.01, I had it before too. I wished you would have an easy solution for this problem. Thanks, AB.

Hi folks at FireFox perhaps you know something about this problem: When I go on 'Help > About Firefox' I get a window which shows: "FireFox 7.01", and now the weird message, a button with "Apply Update" shows. When I click on this button FireFox shuts down and seems to reinstall itself but when I go back on 'Help > About Firefox' it shows the same window with 'Apply Update'. I did all the obvious procedures you mentioned on your help/ support lists but it doesn't change. It also important that on this normal user account I had always this weird behavior when I tried to update my FireFox browser, so this problem is not specific to version 7.01, I had it before too. I wished you would have an easy solution for this problem. Thanks, AB.

Tüm Yanıtlar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If files already have been downloaded then remove the files in the updates and updates\0 folder.

You can also delete active-update.xml and possibly updates.xml (stores the update history). 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)