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Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

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What do I have to do to be able to see Videos that is sent to me from a phone they will not open. Thanks for your help.

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  • Son yanıtı yazan: stellahmcmanus

stellahmcmanus
stellahmcmanus
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T he videos are sent to me in my email, and when I try to open the video the frame just goes black and I could leave it like that for a long time and nothing happens at all.

T he videos are sent to me in my email, and when I try to open the video the frame just goes black and I could leave it like that for a long time and nothing happens at all.

Tüm Yanıtlar (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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I think you need a plugin to handle the format/codec of those videos; Firefox doesn't handle many formats on its own.

If you right-click the black area, can you tell from the shortcut menu which plugin currently is trying to play the video? QuickTime supports a lot of formats, if you haven't tried that one already.

stellahmcmanus
stellahmcmanus Sorunun sahibi
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I downloaded QuickTime but it did not help I still just get a black box. I can view the videos that come from YouTube but cannot view any that is sent to my Facebook from a camers. Please help.