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New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to go into sleep mode Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Troubleshooting gives no answers Now running in Troubleshoot Mode having disabled add ons (none, I believe) Not much running on new computer yet--Avast, DuckDuckGo [I had a browser crash & needed to reload it on day 2 of machine's life (DuckDuck)...which might mean it is a machine issue rather than Thunderbird?...] Help! bp-4f000aa4-9396-4686-9338-49b190250203

I'm running Thunderbird on Mac OS 15.3. I have two POP accounts in Thunderbird; the configuration has been stable for years. This evening, I went to add a new account, and Thunderbird seemed to have decided to update itself, including flipping me over to Chrome where it opened a page about Supernova.

Thunderbird relaunched and came up with an empty "Chat" window. My usual mail window is gone -- and I can't get it back. I can't get an "About Thunderbird" window to open.

I actually can't figure out what happened. My mail appears to be gone. My accounts seem to be gone. I can't open Settings, I can't open Account Settings.

Wait, the mail accounts seem to still exist -- I can tell Thunderbird to check mail, and the POP server shows the checks happening -- but if I send mail to myself, nothing opens. Also, all of the Layout menu options are greyed out.

Help? :-)

Thanks, Vince

Greetings My Thunderbird automatically updated to 128.7.0 which prevents me opening the programme. Occurred while on holiday in Italy so was not sure if a local problem related to wi-fi access.

Dialogue box appears: Error: platform version 128.7.0 not compatible with miniversion >= 128.6.0

How can I overcome the impasse?

If emailing a response, please send a copy to hmatowler@gmail.com as hamish@blackparkfarm.com is not accessible until a solution is found!

Thank you

Hamish Towler

I don't believe the instructions are entirely sufficient when attempting to disable VPN protection for a website. Here are the instructions you provide:

To disable VPN protection for a specific website, follow these steps:

   1. Navigate to the website where you want to disable the VPN protection.
   2. In the top right corner of your Mozilla Firefox browser, locate and open the Mozilla VPN extension icon.

For Step 1 above, the instruction says navigate to the website, in this case it isUSPS.com (United States Postal Service). There are 2 cases:

 a) Mozilla VPN is ON, I cannot get to USPS.com and Firefox gives me this message:
    "Hmm. We’re having trouble finding that site.  We can’t connect to the server at usps.com."
 b) Mozilla VPN is OFF, I am able to get to USPS.com
     However, when executing Step 2, above, by clicking on the Mozilla VPN extension icon, the only result I receive is a blinking uploaded image (see below) and nothing more.

Obviously, the procedure does not take into account the situation of having the VPN ON and trying to get to a website that disallows access when the location is masked, such as usps.com.

What's the fix?

Firefox hangs after starting with "session restore" After I click yes to restore the session firefox just hangs. So I just went right back using Version 138. I reinstalled from scratch still the same problem. At least the older 138 loads my previous session after hanging for 4 hours about and then everything works normally. The newest Firefox does the same, but NEVER resolves, it just keeps on hanging. Doesnt make any sense. What makes the system restore hang this badly. It cannot be old profiles. I completely renmed the old firefox install directory and cleanly installed firefox and it still does this. so it is not inheriting anything. I also allowed it to create a completely new setup in ./mozilla/firefox in the user account.

It also uses more than 117% cpu constantly during this period. See top entry.

3635 user1      20   0   11.1g 349628 156920 S 117.9   0.1  12:01.89 firefox-bin 

Seems like I have to move to Thunderbird/Seamonkey or Brave. Since 2019, Firefox became very "strange"

System: NAME="MX" VERSION="21.3 (Wildflower)" ID="mx" VERSION_ID="21.3" PRETTY_NAME="MX 21.3 (Wildflower)" ANSI_COLOR="0;34" HOME_URL="https://mxlinux.org" BUG_REPORT_URL="https://mxlinux.org" PRETTY_NAME="MX 21.3 Wildflower" DISTRIB_ID=MX DISTRIB_RELEASE=21.3 DISTRIB_CODENAME="Wildflower" DISTRIB_DESCRIPTION="MX 21.3 Wildflower" PRETTY_NAME="Debian GNU/Linux 11 (bullseye)" NAME="Debian GNU/Linux" VERSION_ID="11" VERSION="11 (bullseye)" VERSION_CODENAME=bullseye ID=debian

I'm setting up Firefox on a new computer. I haven't done this for a while and the interface has changed, so I'm not sure how it works.

I want to move my Firefox profile to a directory in the Documents library to simplify backup. Following the Mozilla instructions I found, I opened about:profiles and clicked the Create New Profile button. I deleted the contents of the directory that Create New Profile created and copied the contents of the default profile directory to it. The last step is to tell Firefox to use my new profile instead of its default.

But the about:profile page lists three profiles: default-release, default, and my new one. The first two have a Set as default profile button; the last does not. So it appears that I can tell Firefox to use the default-release profile or the default profile, but there's no way I can tell it to use my new profile. I can only Launch profile in new browser -- presumably something I'll have to do every time I run Firefox.

This makes no sense. How can I tell Firefox to use my new profile -- not to launch a new browser with it, but to use it, period? If I can't, why can't I? Every version of Firefox I've ever installed up to now allowed this.

Also, the default-release profile section of about:profiles has the note "This is the profile in use and it cannot be deleted." So it appears that Firefox uses the default-release profile instead of the default profile as its default profile. What is the default-release profile? Why isn't the default profile the default profile?

There is this unknown device which signed into my account 19 days ago and when I click sign out nothing happens. It is impossible to remove it from my end, can you assist with this. Refer to the screenshot, thank you.

Hello, I would like to know how the retention policy effects sub-folders. Does the Retention Policy (RP) propagate down to sub-folders?

Example: I create a folder in my EM account, call it folder1. I go into the RP tab and un-check the use global settings and choose never delete EM's. I then create folder2 as a sub-folder of folder1 and create a RP, un-check use global settings and select delete EM's older than "x" days.

Will folder1's RP take president over folder2's RP and never delete EM's or will folder2's RP override folder1's RP and delete EM's older than "x" days according to folder2's RP?

My OS is Linux Mint 22.1 Cinnamon, Cinnamon Ver. 6.4.6 Thunderbird-Nebula 128.7, 64Bit for Linux Mint-001 - 1.0

Thank you, MA