Thunderbird can't find my existing e-mailaccount
My former hard disk crashed. On the new one (Windows 7) I have downloaded and installed Thunderbird. When trying to use it, I get the screen with the question 'Do you want a new e-mail address?' I have one, so I click the box 'Skip this and use my existing account'. Then I get the screen 'E-mailaccount-set-up'. I fill out Name, E-mail address and Password (which I double checked with my webhoster). Then the problem arises for I get the message: Thunderbird has not been able to find settings for your e-mailaccount.
Can you please help me to get Thunderbird recognise my existing e-mailaccount? Thanks, Bregje
Giải pháp được chọn
Did you back up the profile for Thunderbird? Without that, you cannot get back the saved information and messages in your account.
- http://kb.mozillazine.org/Profile_folder_-_Thunderbird
- https://support.mozillamessaging.com/en-US/kb/profiles
Tất cả các câu trả lời (2)
Giải pháp được chọn
Did you back up the profile for Thunderbird? Without that, you cannot get back the saved information and messages in your account.
Finitarry, thanks a lot for your answer! I did back up the profile for Thunderbird and had restored it in the proper place. Thanks to your answer, I checked the folder and saw that the file registry.dat was missing. After copying this, everything functioned perfectly. Problem solved!