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A virus erases the bookmarks on my Firefox toolbar and installs new ones. How do I delete the virus?

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A virus erases the bookmarks on my Firefox toolbar and installs new ones. How do I delete the virus?

A virus erases the bookmarks on my Firefox toolbar and installs new ones. How do I delete the virus?

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If you know the name of the virus, we might be able to direct you to a site that has specific instructions. If you do not know, first check your list of downloaded applications in Windows Control Panel > Programs and Features and look for any suspicious applications - if you group by date the program might be easier to expose since malware tend to come bundled with other applications. Also check your extensions for anything suspicious by entering about:addons in the address bar, or:

  • Tools (or New Fx Menu) > Add-ons > Extensions

Most malware/viruses can also be removed by running some of the following:

For Rootkits:

If those do not work, or there are still issues, I suggest getting more instructions in a forum specific to removing viruses and malware. Some modify core Windows files so additional steps are required. Try posting in one of these:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

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