Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Chủ đề này đã đóng và được lưu lại. Vui lòng hỏi một câu hỏi mới nếu bạn cần giúp đỡ.

Upgraded to Windows 10 and lost archived messages

  • 2 trả lời
  • 1 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi Chris Duffield

more options

Upgraded to Windows 10 last night after creating a backup of Thunderbird with MozBackup. Restored the profile this morning but all my archived messages were gone (along with message filters). Checked the path of messages and told it to go to profile I was using, which brought back all archived messages in different email accounts except my Roadrunner account. Got all these crazy things instead (see screenshot). Any ideas how to fix this?

Upgraded to Windows 10 last night after creating a backup of Thunderbird with MozBackup. Restored the profile this morning but all my archived messages were gone (along with message filters). Checked the path of messages and told it to go to profile I was using, which brought back all archived messages in different email accounts except my Roadrunner account. Got all these crazy things instead (see screenshot). Any ideas how to fix this?
Đính kèm ảnh chụp màn hình

Tất cả các câu trả lời (2)

more options

Found a resolution from another post. Thank you!

more options

in the help menu select troubleshooting. Select the show profile button. Close Thunderbird. Delete everything in the folder that opened including sub folders. Replace that with the same files from your mozbackup (change the file extension to Zip and treat it as a zip file.) Start Thunderbird.

Now you should have all the correct files in the correct place so everything should be back.

Thanks to user "Matt" for the solution!