Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox crashes

  • 3 trả lời
  • 2 gặp vấn đề này
  • 5 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

more options

Firefox crashes all the time ever since I changed to Windows 10. I just checked on the list of crashes but there was no help offered.

The ID from the list is:

ID: 3f5cd499-d2e1-4b57-8a00-0872e2151108

If these crashes continue, I have no option but stop using Firefox.

Firefox crashes all the time ever since I changed to Windows 10. I just checked on the list of crashes but there was no help offered. The ID from the list is: ID: 3f5cd499-d2e1-4b57-8a00-0872e2151108 If these crashes continue, I have no option but stop using Firefox.

Tất cả các câu trả lời (3)

more options

In the past this has been reported as a Adobe Flash crash, according to the crash id that you provided. However I might first check to make sure that your extensions are all up to date, then check to make sure that the crash is not caused by a combination of extensions or add ons.


Please update your plugins to the latest version. Check to make sure you are up to date:

If you see any issues also see:

more options

What you posted is a crash report from an old Firefox 19 version (crash date: Feb 26, 2013).

  • Firefox 19.0 Crash Report [@ hang | GetModuleHandleExW ]

Do you have more recent crash reports?

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29