Thunderbird crashing when opening some emails [@ MimeMultipart_parse_eof ]
Hi,
we have a user that's having an issue with thunderbird crashing when opening certain emails. Not all emails just a few from the ones received each day. The crash signature relates it to the following unsolved bug https://bugzilla.mozilla.org/show_bug.cgi?id=1016524
The user did not submit all crash reports but the ones that were submitted follow:-
bp-aa9a5f44-ce90-4494-86a5-296d92160204 bp-b3513a59-5569-4328-8cbc-237f82160208 bp-fdfe8f2f-099a-4437-bc94-242e32160210 bp-d96f869c-7b31-44f7-bcee-e0db82160210 bp-ebc6b533-2cac-4e5f-8ac6-38f922160210 bp-a392ce9b-3eb5-47b3-9cfd-e30f62160210
Then we upgraded to windows 10 but the issue persists:-
bp-5fd10481-31f9-4e5d-9602-6dfc22160301 bp-18b18a17-e78a-4754-80c4-b75942160308
We have disabled add ons, reinstalled Thunderbird, deleted the accounts and data stores and re-downloaded the email from scratch but the issue persists.
Any help or suggestions appreciated
Kind regards Ian
Được chỉnh sửa bởi Wayne Mery vào
Tất cả các câu trả lời (4)
Is there a pattern with these crashes? Do the emails causing the crash have a Zip attachment as per the referenced bug? Developers need to be able to reproduce the crash in order to fix it.
I did ask the user today if the emails that caused the issue all had attachments but the user couldn't remember so I have asked that she keeps a note. However the point in the referenced bug is that they don't seem to be able to reproduce it, so I don't think its related to the email as such but perhaps more related to hardware. I am going to try switching off hardware acceleration in Thunderbird but that's a bit of a long shot. I was hoping someone who understands the crash reports better than I do might be able to point to something.
Thanks for reporting your issue. HWA is indeed an unlikely cause.
christ1 is correct - we very much need a testcase email from a user for the developer to reproduce the crash.
anthian said
I did ask the user today if the emails that caused the issue all had attachments but the user couldn't remember so I have asked that she keeps a note. However the point in the referenced bug is that they don't seem to be able to reproduce it, so I don't think its related to the email as such but perhaps more related to hardware. I am going to try switching off hardware acceleration in Thunderbird but that's a bit of a long shot. I was hoping someone who understands the crash reports better than I do might be able to point to something.
anthian, Which antivirus software is being used??