Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Password not accepted. tried 4 times on 2 different computers. Yes, I am using the correct password, "authenitcation failed".

  • 2 trả lời
  • 2 gặp vấn đề này
  • 3 lượt xem
  • Trả lời mới nhất được viết bởi kdunc333

more options

Can't log-in. Each time get "authentication failed" message. Password is correct, tried on multiple computers, other email accounts all work fine.

Can't log-in. Each time get "authentication failed" message. Password is correct, tried on multiple computers, other email accounts all work fine.

Tất cả các câu trả lời (2)

more options

Could be one of several causes. As a start, leave Thunderbird closed and try to log in to the misbehaving account via the email provider's website. Is it working normally? If it is, then (assuming you have a Windows computer) restart the computer in safe mode with networking. While it is in that state, start Thunderbird and try to access the account.

more options

Amanchesterman, Thank you for your response. I tried it as you described. Can log-in to the email host no difficulty. I have a Mac OS 10.10.4. Did not make any difference in ability to log-in, still cannot. Continue to get the same "authentication failed" message. I'm open to other possibilitites if you have more suggestions. Thank you, Keith