Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Facebook won't open. It works in other browsers but with Firefox all I get is a page with numbers, letters, etc...I've refreshed firefox & used other solutions

  • 2 trả lời
  • 4 gặp vấn đề này
  • 5 lượt xem
  • Trả lời mới nhất được viết bởi HJ1979

more options

All other pages work fine but Facebook. When I open it all I get is a white page with numbers, letters and a bunch of symbols. Facebook does open with other browsers though. I've tried every solution with Firefox's troubleshooting guide and none of them have worked. I've included a picture of my screen.

All other pages work fine but Facebook. When I open it all I get is a white page with numbers, letters and a bunch of symbols. Facebook does open with other browsers though. I've tried every solution with Firefox's troubleshooting guide and none of them have worked. I've included a picture of my screen.
Đính kèm ảnh chụp màn hình

Giải pháp được chọn

hi HJ1979, unfortunately that will be caused by a fault in kaspersky security software on your device which meddles with your connections. in order to fix this go to kaspersky Settings > Additional > Network > Traffic Processing and uncheck the "Inject script" setting. in addition, disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky and reboot your system afterwards.

https://forum.kaspersky.com/index.php?showtopic=351027

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (2)

more options

Giải pháp được chọn

hi HJ1979, unfortunately that will be caused by a fault in kaspersky security software on your device which meddles with your connections. in order to fix this go to kaspersky Settings > Additional > Network > Traffic Processing and uncheck the "Inject script" setting. in addition, disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky and reboot your system afterwards.

https://forum.kaspersky.com/index.php?showtopic=351027

more options

Problem solved. Thanks for the help!!!