Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Can't start Thunderbird 45 and Firefox 46 simultaneously

  • 3 trả lời
  • 1 gặp vấn đề này
  • 12 lượt xem
  • Trả lời mới nhất được viết bởi vincze.bela

more options

Since the last automatic updates, I can't start Thunderbird and Firefox simultaneously. If I start Firefox first, and Thunderbird after that, I get an error message "Thunderbird is already running, but is not responding. The old must be closed to open a new window." Pressing "Close Thunderbird" does nothing. If I start Thunderbird first and Firefox after, that I get an error message "Firefox is already running, but is not responding. The old must be closed to open a new window." Pressing "Close Firefox" does nothing.

Since the last automatic updates, I can't start Thunderbird and Firefox simultaneously. If I start Firefox first, and Thunderbird after that, I get an error message "Thunderbird is already running, but is not responding. The old must be closed to open a new window." Pressing "Close Thunderbird" does nothing. If I start Thunderbird first and Firefox after, that I get an error message "Firefox is already running, but is not responding. The old must be closed to open a new window." Pressing "Close Firefox" does nothing.

Giải pháp được chọn

Surprisingly, the profile folder for Firefox and Thunderbird is the same: "G:\mail". This is quite strange, as I use this folder as Thunderbird profile folder for years, but for Firefox, the profile folder was c:\user\user name\AppData\Roaming\Mozila\Firefox\Profiles\w5sjuxoc.default". I have no idea how did this happen (once, after the last update Firefox reset itself and I had to re-sync everything from the Firefox profile.) I created a new Firefox profile, copied the data and now the problem seems to be solved. Thank you for the help!

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (3)

more options

What is the profile folder for both, Firefox and Thunderbird? Please provide the full path, including the name of the profile folder.

At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information > Profile Folder > Open Folder.

This will open the profile in Windows Explorer. Should work the same way for Firefox.

more options

Also do you have Thunderbird and Firefox installed into their own folders as done by default or installed into same folder?.

more options

Giải pháp được chọn

Surprisingly, the profile folder for Firefox and Thunderbird is the same: "G:\mail". This is quite strange, as I use this folder as Thunderbird profile folder for years, but for Firefox, the profile folder was c:\user\user name\AppData\Roaming\Mozila\Firefox\Profiles\w5sjuxoc.default". I have no idea how did this happen (once, after the last update Firefox reset itself and I had to re-sync everything from the Firefox profile.) I created a new Firefox profile, copied the data and now the problem seems to be solved. Thank you for the help!