Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Gah. Your tab just crashed problem

  • 12 trả lời
  • 79 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi gas_snake

more options

I am using win10 x64 and the latest version of fire fox, everything was fine till I got this error message "Gah. Your tab just crashed." in every tab I open and this doesn't let me browse the web. I tried ff in safe mode but nothing changed. Can this be a virus or something?

I am using win10 x64 and the latest version of fire fox, everything was fine till I got this error message "Gah. Your tab just crashed." in every tab I open and this doesn't let me browse the web. I tried ff in safe mode but nothing changed. Can this be a virus or something?
Đính kèm ảnh chụp màn hình

Được chỉnh sửa bởi gas_snake vào

Giải pháp được chọn

thank you. there seem to be remnants of the babylon toolbar present on your system. please uninstall it if you have it present in your system control panel or else run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner which are specialised in toolbars and browser adware.

the other obvious 3rd party hooking into firefox would be your eset security product. can you please disable "scanning of browser scripts" and "banking and payment protection" once for testing purposes as described at https://forum.eset.com/topic/10592-process-for-browser-st-50-and-cannot-be-killed/#comment-54159 to see if this can make a difference.

Đọc câu trả lời này trong ngữ cảnh 👍 4

Tất cả các câu trả lời (12)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

I tried about:crashes but it says "No crash reports have been submitted."

more options

do you, by chance have, the Enhanced Mitigation Experience Toolkit (EMET) software installed on the affected system?

more options

No I don't. I figured out that in the windows safe mode this crash doesn't happen.

more options

thanks, so it's likely that some third-party software on your system is interfering. could you install this addon which adds a button to the menu to artificially crash firefox and then provide a report (which will hopefully be generated this way): https://addons.mozilla.org/firefox/addon/crash-me-now-simple/

more options

I installed this addon

Được chỉnh sửa bởi gas_snake vào

more options

if it didn't then please click on "+ customize" on the bottom left of the menu and then drag the button/icon there.

more options

AdapterDeviceID: 0x191b AdapterDriverVersion: 21.20.16.4550 AdapterSubsysID: 11301043 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:53.0.2,aushelper%40mozilla.org:2.0,e10srollout%40mozilla.org:1.14,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0,crashme-simple%40ted.mielczarek.org:1.0 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 17792585728 AvailablePhysicalMemory: 14640205824 AvailableVirtualMemory: 3665170432 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: babyfox.dll; BreakpadReserveAddress: 42205184 BreakpadReserveSize: 67108864 BuildID: 20170504105526 CPUMicrocodeVersion: 0x74 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1494262636 DOMIPCEnabled: 1 E10SCohort: addons-set50allmpc-test EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: GPU process disabled after 1 attempts (t=5.28194) |[1][GFX1-]: [D3D11] failed to get compositor device. (t=5.55784) |[2][GFX1-]: [D3D11] Failed to init compositor with reason: FEATURE_FAILURE_D3D11_NO_DEVICE (t=5.55784) InstallTime: 1494011982 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x191b, AdapterSubsysID: 11301043, AdapterDriverVersion: 21.20.16.4550 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x139a, AdapterSubsysID2: 11301043, AdapterDriverVersion2: 10.18.13.5435FP(D00-L1000-W00001000-T000) DWrite? DWrite+ D3D11 Layers? D3D11 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 164 StackTraces: {"crash_info":{"address":"0x8","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"main_module":0,"modules":[{"base_addr":"0x870000","code_id":"590BCEBE81000","debug_file":"firefox.pdb","debug_id":"D50E7EBAC8C0433E838E77FBA695BCDC2","end_addr":"0x8f1000","filename":"firefox.exe","version":"53.0.2.6333"},{"base_addr":"0x10000000","code_id":"4D3ED2103f000","debug_file":"captlib.pdb","debug_id":"546D5651D3724DBEB80CE562308DC0921","end_addr":"0x1003f000","filename":"captlib.dll","version":"9.0.0.30"},{"base_addr":"0x62b70000","code_id":"5632D35343a000","debug_file":"ExplorerFrame.pdb","debug_id":"F458ED5CDE0A46678733C2C08677BCDC1","end_addr":"0x62faa000","filename":"explorerframe.dll","version":"10.0.10586.0"},{"base_addr":"0x63440000","code_id":"5632D43A93000","debug_file":"twinapi.pdb","debug_id":"E71E40718C0F45DD975C7611032E18FC1","end_addr":"0x634d3000","filename":"twinapi.dll","version":"10.0.10586.0"},{"base_addr":"0x634e0000","code_id":"590BC5DC69000","debug_file":"nssckbi.pdb","debug_id":"677FE00A531C49598F4EC3B3C923E76D1","end_addr":"0x63549000","filename":"nssckbi.dll","version":"53.0.2.6333"},{"base_addr":"0x63550000","code_id":"590BC60855000","debug_file":"freebl3.pdb","debug_id":"AE92DD086B4A4D4390645E06ED1212701","end_addr":"0x635a5000","filename":"freebl3.dll","version":"53.0.2.6333"},{"base_addr":"0x635b0000","code_id":"590BC5D419000","debug_file":"nssdbm3.pdb","debug_id":"81AE007B9FDD408A804884165664C9011","end_addr":"0x635c9000","filename":"nssdbm3.dll","version":"53.0.2.6333"},{"base_addr":"0x635d0000","code_id":"590BC5DA26000","debug_file":"softokn3.pdb","debug_id":"DD4F80C6B053456BA72FEB4034517A121","end_addr":"0x635f6000","filename":"softokn3.dll","version":"53.0.2.6333"},{"base_addr":"0x63600000","code_id":"5632D39Dbf000","debug_file":"fastprox.pdb","debug_id":"0A14815FBC31480989FAFDE96A450EF11","end_addr":"0x636bf000","filename":"fastprox.dll","version":"10.0.10586.0"},{"base_addr":"0x636c0000","code_id":"5632D86411000","debug_file":"wbemsvc.pdb","debug_id":"AD4C0495D68049EFBEA78894F2799EFD1","end_addr":"0x636d1000","filename":"wbemsvc.dll","version":"10.0.10586.0"},{"base_addr":"0x636e0000","code_id":"5632D72B67000","debug_file":"wbemcomn.pdb","debug_id":"981AAA7D3D104B21B881E02BB0EDF2871","end_addr":"0x63747000","filename":"wbemcomn.dll","version":"10.0.10586.0"},{"base_addr":"0x63750000","code_id":"5632D7D4d000","debug_file":"wbemprox.pdb","debug_id":"A9E13115C5AC4526B533DA521E180AB41","end_addr":"0x6375d000","filename":"wbemprox.dll","version":"10.0.10586.0"},{"base_addr":"0x63760000","code_id":"5632D8FF16000","debug_file":"usp10.pdb","debug_id":"6C7793107AB6442DA913C3A3C45856B11","end_addr":"0x63776000","filename":"usp10.dll","version":"10.0.10586.0"},{"base_addr":"0x63780000","code_id":"590BD27E3196000","debug_file":"xul.pdb","debug_id":"24D6C889EF004E76B8729030B7CF56AF2","end_addr":"0x66916000","filename":"xul.dll","version":"53.0.2.6333"},{"base_addr":"0x66920000","code_id":"57999B063000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"F39F756FE28A4E03BFC9660327900A1F1","end_addr":"0x66923000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x66930000","code_id":"590BCEBAb0000","debug_file":"lgpllibs.pdb","debug_id":"A57C33C6434C4A80A49DC09BE23B49732","end_addr":"0x669e0000","filename":"lgpllibs.dll","version":"53.0.2.6333"},{"base_addr":"0x669e0000","code_id":"590BCEBF12f000","debug_file":"nss3.pdb","debug_id":"2F4E62AC61D74BCD93F65D0EC97409F22","end_addr":"0x66b0f000","filename":"nss3.dll","version":"53.0.2.6333"},{"base_addr":"0x66b10000","code_id":"57999AF55000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"17313201382F443189CC768799F252411","end_addr":"0x66b15000","filename":"api-ms-win-crt-multibyte-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x66b20000","code_id":"57999B113000","debug_file":"api-ms-win-crt-utility-l1-1-0.pdb","debug_id":"22B37FB2FAC640F5B539D1B29E0BC2871","end_addr":"0x66b23000","filename":"api-ms-win-crt-utility-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x66b30000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-time-l1-1-0.pdb","debug_id":"1B3A0397DB6E4F7E9D851D2B967463341","end_addr":"0x66b33000","filename":"api-ms-win-crt-time-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x66b40000","code_id":"57999B0A3000","debug_file":"api-ms-win-crt-environment-l1-1-0.pdb","debug_id":"B3937AEAEC8947CDBD29AA2B3D9A37A11","end_addr":"0x66b43000","filename":"api-ms-win-crt-environment-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x66b50000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-filesystem-l1-1-0.pdb","debug_id":"07F2A54978C94EBAB6CB51D32BA091331","end_addr":"0x66b53000","filename":"api-ms-win-crt-filesystem-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x66b60000","code_id":"579994CE5000","debug_file":"api-ms-win-crt-math-l1-1-0.pdb","debug_id":"84093D8426424C34854A4350B952EA0F1","end_addr":"0x66b65000","filename":"api-ms-win-crt-math-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x66b70000","code_id":"579994CE4000","debug_file":"api-ms-win-crt-convert-l1-1-0.pdb","debug_id":"F5AC01CDCD874A8780A5C388AC509E2E1","end_addr":"0x66b74000","filename":"api-ms-win-crt-convert-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x66b80000","code_id":"57999AEA4000","debug_file":"api-ms-win-crt-stdio-l1-1-0.pdb","debug_id":"BB9697E1D33B4813ABD08BC1933D65D61","end_addr":"0x66b84000","filename":"api-ms-win-crt-stdio-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x66b90000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-heap-l1-1-0.pdb","debug_id":"BCCE61C40534445892124438423526AF1","end_addr":"0x66b93000","filename":"api-ms-win-crt-heap-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x66ba0000","code_id":"57999ADA4000","debug_file":"api-ms-win-crt-string-l1-1-0.pdb","debug_id":"9A3EA3B394A3411A86AC53B4C8623CB21","end_addr":"0x66ba4000","filename":"api-ms-win-crt-string-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x66bb0000","code_id":"58BE933B2b000","debug_file":"eplgFirefox.pdb","debug_id":"E57356D2ACE041F3A50B0B11D7D53C8F1","end_addr":"0x66bdb000","filename":"eplgFirefox.dll","version":"1.0.13.0"},{"base_addr":"0x66be0000","code_id":"58C1B5E33b000","debug_file":"eOppMonitor.pdb","debug_id":"32579DF3026B49FEAE8E4EF504475B511","end_addr":"0x66c1b000","filename":"eOppMonitor.dll","version":"10.1.204.0"},{"base_addr":"0x66c20000","code_id":"575A4B856d000","debug_file":"msvcp140.i386.pdb","debug_id":"DF945F8E508C40999A41FE041C8F1ADF1","end_addr":"0x66c8d000","filename":"msvcp140.dll","version":"14.0.24210.0"},{"base_addr":"0x66c90000","code_id":"590BCEB622000","debug_file":"mozglue.pdb","debug_id":"C93EDF0EA2E14A19AF74B5400DC46F6A2","end_addr":"0x66cb2000","filename":"mozglue.dll","version":"53.0.2.6333"},{"base_addr":"0x66d40000","code_id":"5632D166e1000","debug_file":"ucrtbase.pdb","debug_id":"AAA477026287422AB6F14AACF77F61981","end_addr":"0x66e21000","filename":"ucrtbase.dll","version":"10.0.10586.0"},{"base_addr":"0x66e30000","code_id":"5632D12874000","debug_file":"msvcp_win.pdb","debug_id":"B5B19F40F662437790165828B3C934721","end_addr":"0x66ea4000","filename":"msvcp_win.dll","version":"10.0.10586.0"},{"base_addr":"0x66eb0000","code_id":"5632D363224000","debug_file":"Wpc.pdb","debug_id":"36BFCB8CF5F84A36944750FA60FF4DE61","end_addr":"0x670d4000","filename":"Wpc.dll","version":"10.0.10586.0"},{"base_addr":"0x672f0000","code_id":"5632D81115000","debug_file":"samcli.pdb","debug_id":"D24D880D737F4C3F8F186E0FCA1707CC1","end_addr":"0x67305000","filename":"samcli.dll","version":"10.0.10586.0"},{"base_addr":"0x675d0000","code_id":"5632D5527f000","debug_file":"mscms.pdb","debug_id":"3FE0E85143324FFA92A9E338E1A2BFE11","end_addr":"0x6764f000","filename":"mscms.dll","version":"10.0.10586.0"},{"base_addr":"0x68c80000","code_id":"579994CF4000","debug_file":"api-ms-win-crt-runtime-l1-1-0.pdb","debug_id":"DB62AA7499B343A3AA65D9EAF0F4FAB51","end_addr":"0x68c84000","filename":"api-ms-win-crt-runtime-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x69440000","code_id":"5632D33D48e000","debug_file":"d2d1.pdb","debug_id":"494138140D2A4351A349E74FCBD03DAB1","end_addr":"0x698ce000","filename":"d2d1.dll","version":"10.0.10586.0"},{"base_addr":"0x69de0000","code_id":"5632D2BDcd000","d

more options

thanks, but it's again the id from about:crashes we'd need now :-)

more options

is this what I should copy here? bp-c84ea3d1-518e-4faa-9dba-ecbfc1170508 bp-3dbcbb71-7f7f-4777-9c13-8948a1170508

more options

Giải pháp được chọn

thank you. there seem to be remnants of the babylon toolbar present on your system. please uninstall it if you have it present in your system control panel or else run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner which are specialised in toolbars and browser adware.

the other obvious 3rd party hooking into firefox would be your eset security product. can you please disable "scanning of browser scripts" and "banking and payment protection" once for testing purposes as described at https://forum.eset.com/topic/10592-process-for-browser-st-50-and-cannot-be-killed/#comment-54159 to see if this can make a difference.

more options

Thank you very much, I uninstalled babylon and ff is working fine now.