why can't I send/receive email after Thunderbird installed a software update?
Everything worked fine until this afternoon, when Thunderbird installed a software update. Now I can't send or receive email and I get a message that my email server has timed out. At the top of the message bar (next to "inbox") there is a spinning circle, like Thunderbird isn't connecting with the server? I've contacted my email provider (qnet.com) and they are working on it, but I thought I should check with you to see if there is something I can do....I have version 52.1.1. Thanks!
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common to these sorts of issues following an update are anti virus programs and their associated firewall. check that Thunderbird is being allowed and that the version number match.
Thanks - how do I check my firewall? I have Windows Security Essentials, and I see that there are 2 Firefoxs allowed, but I don't know how to check what version they are or if they are Thunderbird....Ialso have Malewarebites, but I don't think that has anything to do with the problem....
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For some reason, my email started working again! I suspect that qnet.com did something on their end..... Thanks for the help!!