Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox crashes

  • 2 trả lời
  • 1 gặp vấn đề này
  • 10 lượt xem
  • Trả lời mới nhất được viết bởi liuzka

more options

Hi,

I just installed Windows 10 updates and after that Firefox crashes every time at startup. This happens also in Safe Mode. The Updates that were installed are: 2017-07 Adobe Flash Player - Windows 10 Version 1703 x64 (KB4025376) 2017-07 Windows 10 Version 1703 x64 (KB4025342)

I have tried to fix the problem also reinstalling Firefox but that won't help either.

Hi, I just installed Windows 10 updates and after that Firefox crashes every time at startup. This happens also in Safe Mode. The Updates that were installed are: 2017-07 Adobe Flash Player - Windows 10 Version 1703 x64 (KB4025376) 2017-07 Windows 10 Version 1703 x64 (KB4025342) I have tried to fix the problem also reinstalling Firefox but that won't help either.

Giải pháp được chọn

Hi,

I had added the information to details but I managed to solve this. It seems that Windows Defender Smart Screen got somehow stuck fighting with Comodo Internert Security that caused Firefox to crash. Eventually I was able to uninstall Comodo (needed some manual massaging) and reinstall it. This fixed the problem with Smart Screen and also with Firefox.

Thanks for quick reply.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (2)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Giải pháp được chọn

Hi,

I had added the information to details but I managed to solve this. It seems that Windows Defender Smart Screen got somehow stuck fighting with Comodo Internert Security that caused Firefox to crash. Eventually I was able to uninstall Comodo (needed some manual massaging) and reinstall it. This fixed the problem with Smart Screen and also with Firefox.

Thanks for quick reply.