Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Can't type anything into a new message or reply

  • 10 trả lời
  • 3 gặp vấn đề này
  • 11 lượt xem
  • Trả lời mới nhất được viết bởi Andyru

more options

I cannot type anything into the body of a new message or reply in CenturyLink e-mail. I have cleared history and cache, restarted Firefox in safe mode with plugins disabled, reset Firefox, run a Malwarebytes scan (no malware detected), used another computer that has a different AV program (same problem), contacted CenturyLink who checked my account and they had no problem. All works fine on Microsoft Edge. Windows 10

I cannot type anything into the body of a new message or reply in CenturyLink e-mail. I have cleared history and cache, restarted Firefox in safe mode with plugins disabled, reset Firefox, run a Malwarebytes scan (no malware detected), used another computer that has a different AV program (same problem), contacted CenturyLink who checked my account and they had no problem. All works fine on Microsoft Edge. Windows 10

Giải pháp được chọn

Fixed. I had switched to 'text' in the 'composing' section of Preferences. I just went back into Preferences, in the Mail section - 'Displaying Messages' and switched to text there. Done deal, works now. Thanks for the help!

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (10)

more options

hi, does it make a difference when you remove trusteer rapport?

more options

No difference when all plugins were disabled.

more options

Hi!

Does it use Zimbra as platform?

more options

Looks like it does use Zimbra/Synacor

more options

Does it work if you use the option to type as text instead of HTML? Usually you can change this setting under Preferences.

more options

I tried that, no joy.

more options

The last e-mail I replied to was on Oct 19, I believe that was before the latest update to Firefox.

more options

Firefox 57 was released on November 14th.

Have you tried in another computer?

Được chỉnh sửa bởi Zilmar vào

more options

Yes, I tried on my laptop, same problem. I have no problem with Microsoft Edge though.

more options

Giải pháp được chọn

Fixed. I had switched to 'text' in the 'composing' section of Preferences. I just went back into Preferences, in the Mail section - 'Displaying Messages' and switched to text there. Done deal, works now. Thanks for the help!

Được chỉnh sửa bởi Andyru vào