Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Update / Refresh / Missing bookmarks

more options

I updated Firefox on my laptop. Then it suggested I refresh. After I did, my bookmarks disappeared. I've been trying to get them back & the restore file was empty. I uninstalled & reinstalled. After I signed back in it removed all the bookmarks from my phone. I am freaking out!

I updated Firefox on my laptop. Then it suggested I refresh. After I did, my bookmarks disappeared. I've been trying to get them back & the restore file was empty. I uninstalled & reinstalled. After I signed back in it removed all the bookmarks from my phone. I am freaking out!

Tất cả các câu trả lời (1)

more options

This advice is for your desktop:

Refresh should have moved your entire old Firefox settings (profile) folder to the desktop, inside an Old Firefox Data folder.

In your old profile folder you should find a folder named bookmarkbackups and inside there should be several files with dates embedded in them so you can confirm how recent they are. They also will have the number of items (folders + bookmarks) mentioned in the file name so you can see if any are unexpectedly small.

To restore one of those backups to your running Firefox, see the steps in the following article. You'll use the "Choose File" item on the Restore menu to point Firefox up to your desktop and into your old profile to restore an old backup.

Restore bookmarks from backup or move them to another computer

Does that work?