Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox crashes

  • 3 trả lời
  • 2 gặp vấn đề này
  • 9 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

I am in safe mode browsing and it has not crashed as of yet. In regular mode, firefox keeps crashing.

I am in safe mode browsing and it has not crashed as of yet. In regular mode, firefox keeps crashing.

Tất cả các câu trả lời (3)

more options

Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Note: Any customization will revert back to default, you will also maybe need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

more options

I have tried everything you said and firefox is still crashing. I created a new profile and then synced. How can I ssend my profile for someone to look at to find the problem?

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:


You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after toggling this setting to make the change effective.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.