Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

for a reason I don´t know, I lost all my bookmarks (literally all that were saved on my account). Is there any chance of recover them?

  • 2 trả lời
  • 1 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

All the bookmarks that I saved over the last 10 years are now missing. I remember they were still here in the beginning of 2018, but now they´re gone. Please help!!

All the bookmarks that I saved over the last 10 years are now missing. I remember they were still here in the beginning of 2018, but now they´re gone. Please help!!

Tất cả các câu trả lời (2)

more options

Hi, sorry I would think they are gone. As you do not speak of another device which you could recover them from that you are Sync'd with It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of these article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Please let us know if this solved your issue or if need further assistance.

more options

Do you have any backups available if you check this in the Bookmarks Manager (Library)?


If you use the Time Machine or other backup then try to restore file(s) from this backup.